{"id":4631,"date":"2024-12-25T22:25:15","date_gmt":"2024-12-25T18:55:15","guid":{"rendered":"https:\/\/wincoin.asia\/academy\/?p=4631"},"modified":"2025-06-11T10:06:54","modified_gmt":"2025-06-11T06:36:54","slug":"crm","status":"publish","type":"post","link":"https:\/\/wincoin.asia\/academy\/principles-of-customer-management\/crm\/","title":{"rendered":"CRM \u0686\u06cc\u0633\u062a\u061f | \u0631\u0627\u0647\u0646\u0645\u0627\u06cc \u062c\u0627\u0645\u0639 \u06f1\u06f4\u06f0\u06f4 + \u0628\u0631\u0631\u0633\u06cc \u06f1\u06f0 \u0646\u06a9\u062a\u0647 \u0627\u0633\u0627\u0633\u06cc"},"content":{"rendered":"\n<p>\u0648\u0642\u062a\u06cc \u0645\u062f\u06cc\u0631 \u0641\u0631\u0648\u0634 \u0634\u0631\u06a9\u062a \u062a\u062c\u0647\u06cc\u0632\u0627\u062a \u0635\u0646\u0639\u062a\u06cc\u060c \u0628\u0631\u0627\u06cc \u0628\u0627\u0631 \u067e\u0646\u062c\u0645 \u062f\u0631 \u0645\u0627\u0647 \u06af\u0630\u0634\u062a\u0647 \u0628\u0627 \u06cc\u06a9 \u0645\u0634\u062a\u0631\u06cc 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\u0645\u0634\u062a\u0631\u06cc) \u0648\u0627\u0631\u062f \u0639\u0645\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f\u061b <strong>\u0631\u0627\u0647\u06a9\u0627\u0631\u06cc \u0633\u06cc\u0633\u062a\u0645\u0627\u062a\u06cc\u06a9 \u0648 \u0647\u0648\u0634\u0645\u0646\u062f \u0628\u0631\u0627\u06cc \u0633\u0627\u062e\u062a\u0646\u060c \u062d\u0641\u0638 \u0648 \u062a\u0648\u0633\u0639\u0647 \u0631\u0627\u0628\u0637\u0647\u200c\u0627\u06cc \u0627\u062b\u0631\u0628\u062e\u0634 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646.<\/strong><\/p>\n\n\n\n<p>\u062f\u0631 \u0627\u06cc\u0646 \u0645\u0642\u0627\u0644\u0647 \u0627\u0632 \u0648\u06cc\u0646\u200c\u06a9\u0648\u06cc\u0646\u060c \u062a\u0635\u0645\u06cc\u0645 \u062f\u0627\u0631\u06cc\u0645 \u062c\u0627\u0645\u0639\u200c\u062a\u0631\u06cc\u0646 <strong>\u0631\u0627\u0647\u0646\u0645\u0627\u06cc CRM<\/strong> \u0631\u0627 \u062f\u0631 \u0627\u062e\u062a\u06cc\u0627\u0631 \u0634\u0645\u0627 \u0642\u0631\u0627\u0631 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class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/wincoin.asia\/academy\/principles-of-customer-management\/crm\/#%D8%AA%D9%81%D8%A7%D9%88%D8%AA_CRM_%D9%88_%D8%A8%D8%A7%D8%B4%DA%AF%D8%A7%D9%87_%D9%85%D8%B4%D8%AA%D8%B1%DB%8C%D8%A7%D9%86\" >\u062a\u0641\u0627\u0648\u062a CRM \u0648 \u0628\u0627\u0634\u06af\u0627\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/wincoin.asia\/academy\/principles-of-customer-management\/crm\/#%D8%AA%D9%81%D8%A7%D9%88%D8%AA_CRM_%D9%88_%D8%AF%DB%8C%D8%AA%D8%A7%D8%A8%DB%8C%D8%B3_%D9%85%D8%A7%D8%B1%DA%A9%D8%AA%DB%8C%D9%86%DA%AF\" >\u062a\u0641\u0627\u0648\u062a CRM \u0648 \u062f\u06cc\u062a\u0627\u0628\u06cc\u0633 \u0645\u0627\u0631\u06a9\u062a\u06cc\u0646\u06af<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/wincoin.asia\/academy\/principles-of-customer-management\/crm\/#_%D8%AA%D9%81%D8%A7%D9%88%D8%AA_CRM_%D9%88_%D8%A7%D8%AA%D9%88%D9%85%D8%A7%D8%B3%DB%8C%D9%88%D9%86_%D8%A8%D8%A7%D8%B2%D8%A7%D8%B1%DB%8C%D8%A7%D8%A8%DB%8C\" >&nbsp;\u062a\u0641\u0627\u0648\u062a CRM \u0648 \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/wincoin.asia\/academy\/principles-of-customer-management\/crm\/#CRM_%D8%A8%D9%87%E2%80%8C%D8%B9%D9%86%D9%88%D8%A7%D9%86_%D8%B3%DB%8C%D8%B3%D8%AA%D9%85_%D8%AF%D8%B1_%D8%A8%D8%B1%D8%A7%D8%A8%D8%B1_CRM_%D8%A8%D9%87%E2%80%8C%D8%B9%D9%86%D9%88%D8%A7%D9%86_%D8%A7%D8%A8%D8%B2%D8%A7%D8%B1\" >CRM \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u0633\u06cc\u0633\u062a\u0645 \u062f\u0631 \u0628\u0631\u0627\u0628\u0631 CRM \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 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href=\"https:\/\/wincoin.asia\/academy\/principles-of-customer-management\/crm\/#%D9%85%D8%B9%DB%8C%D8%A7%D8%B1%D9%87%D8%A7%DB%8C_%D8%A7%D9%86%D8%AA%D8%AE%D8%A7%D8%A8_%D8%A8%D9%87%D8%AA%D8%B1%DB%8C%D9%86_%D9%86%D8%B1%D9%85%E2%80%8C%D8%A7%D9%81%D8%B2%D8%A7%D8%B1_CRM\" >\u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc \u0627\u0646\u062a\u062e\u0627\u0628 \u0628\u0647\u062a\u0631\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 CRM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/wincoin.asia\/academy\/principles-of-customer-management\/crm\/#_%D8%A8%D8%B1%D8%B1%D8%B3%DB%8C_%D9%88_%D9%85%D9%82%D8%A7%DB%8C%D8%B3%D9%87_%D8%A8%D9%87%D8%AA%D8%B1%DB%8C%D9%86_CRM%E2%80%8C%D9%87%D8%A7%DB%8C_%D8%A7%DB%8C%D8%B1%D8%A7%D9%86%DB%8C\" >&nbsp;\u0628\u0631\u0631\u0633\u06cc \u0648 \u0645\u0642\u0627\u06cc\u0633\u0647 \u0628\u0647\u062a\u0631\u06cc\u0646 CRM\u200c\u0647\u0627\u06cc 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href=\"https:\/\/wincoin.asia\/academy\/principles-of-customer-management\/crm\/#%D9%86%D9%82%D8%B4_CRM_%D8%AF%D8%B1_%D8%AA%D8%AD%D9%88%D9%84_%D8%AF%DB%8C%D8%AC%DB%8C%D8%AA%D8%A7%D9%84_%D9%88_%D8%A2%DB%8C%D9%86%D8%AF%D9%87_%DA%A9%D8%B3%D8%A8%E2%80%8C%D9%88%DA%A9%D8%A7%D8%B1\" >\u0646\u0642\u0634 CRM \u062f\u0631 \u062a\u062d\u0648\u0644 \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 \u0648 \u0622\u06cc\u0646\u062f\u0647 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/wincoin.asia\/academy\/principles-of-customer-management\/crm\/#%D8%AC%D9%85%D8%B9%E2%80%8C%D8%A8%D9%86%D8%AF%DB%8C_%DA%A9%D9%84%D8%A7%D9%85_%D8%A2%D8%AE%D8%B1_%D9%88%DB%8C%D9%86%E2%80%8C%DA%A9%D9%88%DB%8C%D9%86\" >\u062c\u0645\u0639\u200c\u0628\u0646\u062f\u06cc: \u06a9\u0644\u0627\u0645 \u0622\u062e\u0631 \u0648\u06cc\u0646\u200c\u06a9\u0648\u06cc\u0646<\/a><\/li><li class='ez-toc-page-1 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href=\"https:\/\/wincoin.asia\/academy\/principles-of-customer-management\/crm\/#%D8%A2%DB%8C%D8%A7_CRM_%D9%81%D9%82%D8%B7_%D8%A8%D8%B1%D8%A7%DB%8C_%D8%AA%DB%8C%D9%85_%D9%81%D8%B1%D9%88%D8%B4_%DA%A9%D8%A7%D8%B1%D8%A8%D8%B1%D8%AF_%D8%AF%D8%A7%D8%B1%D8%AF%D8%9F\" >\u0622\u06cc\u0627 CRM \u0641\u0642\u0637 \u0628\u0631\u0627\u06cc \u062a\u06cc\u0645 \u0641\u0631\u0648\u0634 \u06a9\u0627\u0631\u0628\u0631\u062f \u062f\u0627\u0631\u062f\u061f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/wincoin.asia\/academy\/principles-of-customer-management\/crm\/#%D8%A2%DB%8C%D8%A7_%DA%A9%D8%B3%D8%A8%E2%80%8C%D9%88%DA%A9%D8%A7%D8%B1%D9%87%D8%A7%DB%8C_%DA%A9%D9%88%DA%86%DA%A9_%D9%87%D9%85_%D8%A8%D9%87_CRM_%D9%86%DB%8C%D8%A7%D8%B2_%D8%AF%D8%A7%D8%B1%D9%86%D8%AF%D8%9F\" >\u0622\u06cc\u0627 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc \u06a9\u0648\u0686\u06a9 \u0647\u0645 \u0628\u0647 CRM \u0646\u06cc\u0627\u0632 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\u062c\u0627\u06cc\u06af\u0632\u06cc\u0646\u06cc \u0646\u06cc\u0631\u0648\u06cc \u0627\u0646\u0633\u0627\u0646\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f\u061f<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/wincoin.asia\/academy\/principles-of-customer-management\/crm\/#%D9%85%D9%86%D8%A7%DB%8C%D8%B9\" >\u0645\u0646\u0627\u06cc\u0639<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CRM_%DA%86%DB%8C%D8%B3%D8%AA%D8%9F_%D8%AA%D8%B9%D8%B1%DB%8C%D9%81_%D8%B3%D8%A7%D8%AF%D9%87_%D9%88_%D8%AF%D9%82%DB%8C%D9%82_CRM\"><\/span>CRM \u0686\u06cc\u0633\u062a\u061f | \u062a\u0639\u0631\u06cc\u0641 \u0633\u0627\u062f\u0647 \u0648 \u062f\u0642\u06cc\u0642 CRM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc \u06cc\u0627 CRM<\/strong> (\u0645\u062e\u0641\u0641 Customer Relationship Management)\u060c \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0627\u0632 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u060c \u0641\u0646\u0627\u0648\u0631\u06cc\u200c\u0647\u0627 \u0648 \u0627\u0644\u06af\u0648\u0647\u0627\u06cc \u0631\u0641\u062a\u0627\u0631\u06cc \u062f\u0631 \u0633\u0627\u0632\u0645\u0627\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0628\u0627 <strong>\u0647\u062f\u0641 \u062c\u0630\u0628\u060c \u062d\u0641\u0638 \u0648 \u0627\u0641\u0632\u0627\u06cc\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646<\/strong> \u0634\u06a9\u0644 \u06af\u0631\u0641\u062a\u0647\u200c\u0627\u0646\u062f. \u06cc\u06a9\u06cc \u0627\u0632 \u0645\u0647\u0645\u200c\u062a\u0631\u06cc\u0646 <a href=\"https:\/\/wincoin.asia\/academy\/principles-of-customer-management\/crm-application\/\">\u06a9\u0627\u0631\u0628\u0631\u062f\u0647\u0627\u06cc CRM<\/a> \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0628\u0647 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0628\u0627\u0644\u0642\u0648\u0647 \u0631\u0627 \u0628\u0647\u062a\u0631 \u0628\u0634\u0646\u0627\u0633\u0646\u062f\u060c \u0627\u0631\u062a\u0628\u0627\u0637 \u0645\u0624\u062b\u0631\u062a\u0631\u06cc \u0628\u0627 \u0622\u0646\u200c\u0647\u0627 \u0628\u0631\u0642\u0631\u0627\u0631 \u06a9\u0646\u0646\u062f \u0648 \u062f\u0631 \u0645\u0633\u06cc\u0631 <strong>\u0641\u0631\u0648\u0634<\/strong>\u060c <strong>\u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc<\/strong> \u0648 <strong>\u062e\u062f\u0645\u0627\u062a<\/strong>\u060c \u062a\u0635\u0645\u06cc\u0645\u200c\u0647\u0627\u06cc \u0647\u0648\u0634\u0645\u0646\u062f\u0627\u0646\u0647\u200c\u062a\u0631\u06cc \u0628\u06af\u06cc\u0631\u0646\u062f. \u0647\u062f\u0641 \u0646\u0647\u0627\u06cc\u06cc \u0627\u0632 <a href=\"https:\/\/wincoin.asia\/academy\/principles-of-customer-management\/crm-application\/\">\u06a9\u0627\u0631\u0628\u0631\u062f CRM<\/a>\u060c<strong> \u0628\u0647\u0628\u0648\u062f \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0648 \u0627\u0641\u0632\u0627\u06cc\u0634 \u0627\u0631\u0632\u0634 \u0648 \u0645\u0627\u0646\u062f\u06af\u0627\u0631\u06cc \u0631\u0627\u0628\u0637\u0647 \u062a\u062c\u0627\u0631\u06cc \u0628\u0627 \u0627\u0648\u0633\u062a<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D8%AA%D8%A7%D8%B1%DB%8C%D8%AE%DA%86%D9%87_CRM\"><\/span>\u062a\u0627\u0631\u06cc\u062e\u0686\u0647 CRM&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>&nbsp;\u0645\u0641\u0647\u0648\u0645 <strong>CRM<\/strong> \u0627\u0632 \u0627\u0648\u0627\u06cc\u0644 \u062f\u0647\u0647 \u06f1\u06f9\u06f9\u06f0 \u0645\u06cc\u0644\u0627\u062f\u06cc \u0648 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\u0645\u0627\u0646\u0646\u062f Oracle\u060c SAP \u0648 Salesforce \u0631\u0627 \u0646\u06cc\u0632 \u062c\u0644\u0628 \u06a9\u0631\u062f. \u062f\u0631 \u06af\u0630\u0631 \u0632\u0645\u0627\u0646\u060c CRM \u0627\u0632 \u06cc\u06a9 \u0627\u0628\u0632\u0627\u0631 \u0633\u0627\u062f\u0647 \u0641\u0631\u0648\u0634 \u0628\u0647 \u06cc\u06a9 \u0631\u0648\u06cc\u06a9\u0631\u062f \u062c\u0627\u0645\u0639 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u062a\u0628\u062f\u06cc\u0644 \u0634\u062f \u06a9\u0647 \u0627\u0645\u0631\u0648\u0632\u0647 \u062f\u0631 \u0642\u0644\u0628 \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc\u060c \u0641\u0631\u0648\u0634 \u0648 \u062e\u062f\u0645\u0627\u062a \u067e\u0633 \u0627\u0632 \u0641\u0631\u0648\u0634 \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0642\u0631\u0627\u0631 \u062f\u0627\u0631\u062f.<br>\u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0627\u0641\u0631\u0627\u062f\u060c CRM \u0631\u0627 \u062a\u0646\u0647\u0627 \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u06cc\u06a9 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u062f\u0631 \u0646\u0638\u0631 \u0645\u06cc\u200c\u06af\u06cc\u0631\u0646\u062f\u061b \u062f\u0631 \u062d\u0627\u0644\u06cc\u200c\u06a9\u0647 \u0627\u06cc\u0646 \u062a\u0646\u0647\u0627 \u0628\u062e\u0634\u06cc \u0627\u0632 \u0645\u0627\u062c\u0631\u0627\u0633\u062a. CRM \u062f\u0631 \u0648\u0627\u0642\u0639 <strong>\u062f\u0648 \u0628\u064f\u0639\u062f \u0645\u06a9\u0645\u0644<\/strong> \u062f\u0627\u0631\u062f\u061b \u06cc\u06a9\u06cc \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 CRM \u06a9\u0647 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc\u06cc \u0628\u0631\u0627\u06cc \u062b\u0628\u062a \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u060c \u067e\u06cc\u06af\u06cc\u0631\u06cc \u0641\u0631\u0648\u0634\u060c \u0627\u0631\u0633\u0627\u0644 \u062e\u0648\u062f\u06a9\u0627\u0631 \u0627\u06cc\u0645\u06cc\u0644\u200c\u0647\u0627 \u0648 &#8230; \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc\u200c\u062f\u0647\u062f \u0648 \u062f\u06cc\u06af\u0631\u06cc\u060c \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc CRM \u06a9\u0647 <strong>\u062f\u06cc\u062f\u06af\u0627\u0647 \u0633\u0627\u0632\u0645\u0627\u0646 \u0646\u0633\u0628\u062a \u0628\u0647 \u0645\u0634\u062a\u0631\u06cc<\/strong> \u0631\u0627 \u062a\u0639\u06cc\u06cc\u0646 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0648 \u0646\u062d\u0648\u0647 \u062a\u0639\u0627\u0645\u0644 \u0628\u0644\u0646\u062f\u0645\u062f\u062a \u0628\u0627 \u0627\u0648 \u0631\u0627 \u0634\u06a9\u0644 \u0645\u06cc\u200c\u062f\u0647\u062f. \u0628\u062f\u0648\u0646 \u062f\u0627\u0634\u062a\u0646 \u06cc\u06a9 \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc \u0631\u0648\u0634\u0646 \u0628\u0631\u0627\u06cc <strong>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc<\/strong>\u060c \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u067e\u06cc\u0634\u0631\u0641\u062a\u0647\u200c\u062a\u0631\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u0647\u0627 \u0646\u06cc\u0632 \u0631\u0627\u0647 \u0628\u0647 \u062c\u0627\u06cc\u06cc \u0646\u0645\u06cc\u200c\u0628\u0631\u062f.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D8%A7%D9%87%D8%AF%D8%A7%D9%81_%D8%A7%D8%B5%D9%84%DB%8C_CRM_%DA%86%DB%8C%D8%B3%D8%AA%D8%9F\"><\/span>\u0627\u0647\u062f\u0627\u0641 \u0627\u0635\u0644\u06cc CRM \u0686\u06cc\u0633\u062a\u061f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0633\u0627\u062e\u062a\u0627\u0631-\u06a9\u0644\u06cc-crm.png\" alt=\"\u0627\u0647\u062f\u0627\u0641 crm\" class=\"wp-image-5618\" srcset=\"https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0633\u0627\u062e\u062a\u0627\u0631-\u06a9\u0644\u06cc-crm.png 960w, https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0633\u0627\u062e\u062a\u0627\u0631-\u06a9\u0644\u06cc-crm-300x169.png 300w, https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0633\u0627\u062e\u062a\u0627\u0631-\u06a9\u0644\u06cc-crm-768x432.png 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n<p>\u0648\u0642\u062a\u06cc \u0635\u062d\u0628\u062a \u0627\u0632 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc (CRM) \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u0628\u0633\u06cc\u0627\u0631\u06cc \u062a\u0646\u0647\u0627 \u0628\u0647 \u0627\u0628\u0632\u0627\u0631\u0647\u0627 \u0648 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u0647\u0627 \u0641\u06a9\u0631 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f\u061b \u0627\u0645\u0627 \u062f\u0631 \u0648\u0627\u0642\u0639\u060c \u067e\u0634\u062a \u0647\u0631 \u0633\u06cc\u0633\u062a\u0645 CRM \u0645\u0648\u0641\u0642\u060c <strong>\u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0627\u0632 \u0627\u0647\u062f\u0627\u0641 \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc\u06a9<\/strong> \u0646\u0647\u0641\u062a\u0647 \u0627\u0633\u062a \u06a9\u0647 \u062c\u0647\u062a\u200c\u06af\u06cc\u0631\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0631\u0627 \u0645\u0634\u062e\u0635 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f. \u0627\u06cc\u0646 \u0627\u0647\u062f\u0627\u0641 \u0628\u0647 \u0634\u0631\u06a9\u062a\u200c\u0647\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f \u062a\u0627 \u0628\u0627 <strong>\u0631\u0648\u06cc\u06a9\u0631\u062f\u06cc \u0645\u0646\u0633\u062c\u0645<\/strong>\u060c \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0631\u0627 \u0628\u0647\u062a\u0631 \u0628\u0634\u0646\u0627\u0633\u0646\u062f\u060c \u062a\u062c\u0631\u0628\u0647 \u0622\u0646\u200c\u0647\u0627 \u0631\u0627 \u0628\u0647\u0628\u0648\u062f \u062f\u0627\u062f\u0647 \u0648 \u062f\u0631 \u0646\u0647\u0627\u06cc\u062a <strong>\u0633\u0648\u062f\u0622\u0648\u0631\u06cc \u0631\u0627 \u0627\u0641\u0632\u0627\u06cc\u0634 \u062f\u0647\u0646\u062f<\/strong>. \u062f\u0631 \u0627\u06cc\u0646 \u0628\u062e\u0634\u060c \u0628\u0647 \u0645\u0647\u0645\u200c\u062a\u0631\u06cc\u0646 \u0627\u0647\u062f\u0627\u0641 CRM \u0645\u06cc\u200c\u067e\u0631\u062f\u0627\u0632\u06cc\u0645 \u06a9\u0647 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f \u0645\u0633\u06cc\u0631 \u062a\u062d\u0648\u0644 \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 \u0641\u0631\u0648\u0634\u060c \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u0648 \u062e\u062f\u0645\u0627\u062a \u0631\u0627 \u0628\u0631\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0647\u0645\u0648\u0627\u0631 \u06a9\u0646\u0646\u062f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0627\u0641\u0632\u0627\u06cc\u0634 \u0648\u0641\u0627\u062f\u0627\u0631\u06cc \u0648 \u0646\u06af\u0647\u062f\u0627\u0634\u062a \u0645\u0634\u062a\u0631\u06cc:<\/strong> \u0647\u062f\u0641 \u0627\u0635\u0644\u06cc CRM \u062d\u0641\u0638 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0641\u0639\u0644\u06cc \u0648 \u06a9\u0627\u0647\u0634 \u0646\u0631\u062e \u0631\u06cc\u0632\u0634 \u0622\u0646\u200c\u0647\u0627\u0633\u062a. \u0645\u0634\u062a\u0631\u06cc \u0648\u0641\u0627\u062f\u0627\u0631\u060c \u0639\u0644\u0627\u0648\u0647 \u0628\u0631 \u062e\u0631\u06cc\u062f\u0647\u0627\u06cc \u062a\u06a9\u0631\u0627\u0631\u0634\u0648\u0646\u062f\u0647\u060c \u0628\u0647 \u062a\u0631\u0648\u06cc\u062c \u0628\u0631\u0646\u062f \u0646\u06cc\u0632 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f\u061b<\/li>\n\n\n\n<li><strong>\u06a9\u0648\u062a\u0627\u0647 \u06a9\u0631\u062f\u0646 \u0686\u0631\u062e\u0647 \u0641\u0631\u0648\u0634:<\/strong> CRM \u0628\u0627 \u062e\u0648\u062f\u06a9\u0627\u0631\u0633\u0627\u0632\u06cc \u0648\u0638\u0627\u06cc\u0641 \u0648 \u067e\u06cc\u06af\u06cc\u0631\u06cc\u200c\u0647\u0627\u06cc \u0641\u0631\u0648\u0634\u060c \u0628\u0627\u0639\u062b \u062a\u0633\u0631\u06cc\u0639 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\u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f<\/li>\n\n\n\n<li><strong>\u06a9\u0627\u0647\u0634 \u0647\u0632\u06cc\u0646\u0647 \u062c\u0630\u0628 \u0645\u0634\u062a\u0631\u06cc (CAC):<\/strong> \u0628\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 CRM\u060c \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u0648 \u0641\u0631\u0648\u0634 \u0631\u0627 \u0628\u0647\u06cc\u0646\u0647 \u06a9\u0646\u0646\u062f \u0648 \u0628\u0627 \u0645\u0646\u0627\u0628\u0639 \u06a9\u0645\u062a\u0631\u060c \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0628\u06cc\u0634\u062a\u0631\u06cc \u062c\u0630\u0628 \u06a9\u0646\u0646\u062f\u061b<\/li>\n\n\n\n<li><strong>\u0628\u0647\u0628\u0648\u062f \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc:<\/strong> CRM \u0628\u0627 \u062b\u0628\u062a \u062c\u0627\u0645\u0639 \u062a\u0627\u0631\u06cc\u062e\u0686\u0647 \u0627\u0631\u062a\u0628\u0627\u0637\u0627\u062a\u060c \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u0633\u0631\u06cc\u0639\u200c\u062a\u0631 \u0648 \u0634\u062e\u0635\u06cc\u200c\u0633\u0627\u0632\u06cc \u062a\u0639\u0627\u0645\u0644\u0627\u062a\u060c \u062d\u0633 \u0627\u0631\u0632\u0634\u0645\u0646\u062f\u06cc \u0631\u0627 \u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0645\u0646\u062a\u0642\u0644 \u0645\u06cc\u200c\u06a9\u0646\u062f\u061b<\/li>\n\n\n\n<li><strong>\u062a\u0642\u0648\u06cc\u062a \u0647\u0645\u06a9\u0627\u0631\u06cc \u0628\u06cc\u0646 \u062a\u06cc\u0645\u200c\u0647\u0627:<\/strong> \u0628\u0627 \u0627\u06cc\u062c\u0627\u062f \u067e\u0627\u06cc\u06af\u0627\u0647 \u062f\u0627\u062f\u0647\u200c\u0627\u06cc \u0645\u062a\u0645\u0631\u06a9\u0632 \u0627\u0632 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u0634\u062a\u0631\u06cc\u060c \u0647\u0645\u0647 \u0648\u0627\u062d\u062f\u0647\u0627\u060c \u0627\u0632 \u0641\u0631\u0648\u0634 \u06af\u0631\u0641\u062a\u0647 \u062a\u0627 \u062e\u062f\u0645\u0627\u062a \u067e\u0633 \u0627\u0632 \u0641\u0631\u0648\u0634\u060c \u062f\u0631 \u0645\u0633\u06cc\u0631 \u0645\u0634\u062a\u0631\u06a9 \u06af\u0627\u0645 \u0628\u0631\u0645\u06cc\u200c\u062f\u0627\u0631\u0646\u062f.<\/li>\n<\/ul>\n\n\n\n<p>\u0633\u06cc\u0633\u062a\u0645 CRM \u062a\u0646\u0647\u0627 \u06cc\u06a9 \u0641\u0646\u0627\u0648\u0631\u06cc \u0646\u06cc\u0633\u062a\u061b \u0628\u0644\u06a9\u0647 \u0627\u0628\u0632\u0627\u0631\u06cc \u0628\u0631\u0627\u06cc<strong> \u062a\u062d\u0642\u0642 \u0627\u0647\u062f\u0627\u0641 \u0645\u0634\u062a\u0631\u06cc\u200c\u0645\u062d\u0648\u0631 \u0633\u0627\u0632\u0645\u0627\u0646<\/strong> \u0627\u0633\u062a. \u0628\u0627 \u062a\u0645\u0631\u06a9\u0632 \u0628\u0631 \u0627\u06cc\u0646 \u0627\u0647\u062f\u0627\u0641\u060c \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0646\u0647\u200c\u062a\u0646\u0647\u0627 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0631\u0627 \u0627\u0641\u0632\u0627\u06cc\u0634 \u062f\u0627\u062f\u0647\u060c \u0628\u0644\u06a9\u0647 \u0631\u0627\u0646\u062f\u0645\u0627\u0646 \u062f\u0627\u062e\u0644\u06cc\u060c \u0641\u0631\u0648\u0634 \u0648 \u0633\u0648\u062f\u0622\u0648\u0631\u06cc \u0631\u0627 \u0646\u06cc\u0632 \u0627\u0631\u062a\u0642\u0627 \u062f\u0647\u06cc\u062f. \u0627\u06af\u0631 \u0627\u06cc\u0646 \u0627\u0647\u062f\u0627\u0641 \u0628\u0647\u200c\u062f\u0631\u0633\u062a\u06cc \u062a\u0646\u0638\u06cc\u0645 \u0648 \u067e\u06cc\u06af\u06cc\u0631\u06cc \u0634\u0648\u0646\u062f\u060c CRM \u0628\u0647 \u0642\u0644\u0628 \u062a\u067e\u0646\u062f\u0647 \u0631\u0634\u062f \u067e\u0627\u06cc\u062f\u0627\u0631 \u062f\u0631 \u0647\u0631 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u062a\u0628\u062f\u06cc\u0644 \u062e\u0648\u0627\u0647\u062f \u0634\u062f.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D8%A7%D9%86%D9%88%D8%A7%D8%B9_CRM_%D8%A7%D8%B2_%D9%86%D8%B8%D8%B1_%D8%B4%DB%8C%D9%88%D9%87_%D8%A7%D8%AC%D8%B1%D8%A7_Cloud-based_%DB%8C%D8%A7_On-premise%D8%9F\"><\/span>\u0627\u0646\u0648\u0627\u0639 CRM \u0627\u0632 \u0646\u0638\u0631 \u0634\u06cc\u0648\u0647 \u0627\u062c\u0631\u0627: (Cloud-based) \u06cc\u0627 (On-premise)\u061f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0645\u0642\u0627\u06cc\u0633\u0647-crm-\u0627\u0628\u0631\u06cc-\u0648-\u0646\u0635\u0628\u06cc.png\" alt=\"\u0645\u0642\u0627\u06cc\u0633\u0647 crm \u0627\u0628\u0631\u06cc \u0648 crm \u0646\u0635\u0628\u06cc\" class=\"wp-image-5617\" srcset=\"https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0645\u0642\u0627\u06cc\u0633\u0647-crm-\u0627\u0628\u0631\u06cc-\u0648-\u0646\u0635\u0628\u06cc.png 960w, https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0645\u0642\u0627\u06cc\u0633\u0647-crm-\u0627\u0628\u0631\u06cc-\u0648-\u0646\u0635\u0628\u06cc-300x169.png 300w, https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0645\u0642\u0627\u06cc\u0633\u0647-crm-\u0627\u0628\u0631\u06cc-\u0648-\u0646\u0635\u0628\u06cc-768x432.png 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n<p>\u06cc\u06a9\u06cc \u0627\u0632 \u062a\u0635\u0645\u06cc\u0645\u0627\u062a \u0645\u0647\u0645 \u062f\u0631 \u0632\u0645\u0627\u0646 \u0627\u0646\u062a\u062e\u0627\u0628 \u0633\u06cc\u0633\u062a\u0645 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc (CRM)\u060c \u0627\u0646\u062a\u062e\u0627\u0628 \u0634\u06cc\u0648\u0647 \u0627\u062c\u0631\u0627\u06cc \u0622\u0646 \u0627\u0633\u062a. \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0628\u06cc\u0646 \u062f\u0648 \u06af\u0632\u06cc\u0646\u0647 \u0642\u0631\u0627\u0631 \u0645\u06cc\u200c\u06af\u06cc\u0631\u0646\u062f\u060c CRM \u0627\u0628\u0631\u06cc (Cloud-based) \u0648 CRM \u0646\u0635\u0628\u06cc (On-premise). \u0647\u0631\u06a9\u062f\u0627\u0645 \u0627\u0632 \u0627\u06cc\u0646 \u0631\u0648\u0634\u200c\u0647\u0627 \u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627\u060c \u0645\u0632\u0627\u06cc\u0627 \u0648 \u0686\u0627\u0644\u0634\u200c\u0647\u0627\u06cc \u062e\u0627\u0635 \u062e\u0648\u062f \u0631\u0627 \u062f\u0627\u0631\u0646\u062f \u0648 \u0627\u0646\u062a\u062e\u0627\u0628 \u062f\u0631\u0633\u062a \u0622\u0646\u200c\u0647\u0627 \u0628\u0633\u062a\u06af\u06cc \u0628\u0647 \u0633\u0627\u062e\u062a\u0627\u0631 \u0641\u0646\u06cc\u060c \u0645\u0646\u0627\u0628\u0639 \u0645\u0627\u0644\u06cc\u060c \u0633\u0637\u062d \u0627\u0645\u0646\u06cc\u062a \u0645\u0648\u0631\u062f \u0627\u0646\u062a\u0638\u0627\u0631 \u0648 \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc \u0631\u0634\u062f \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u062f\u0627\u0631\u062f. \u062f\u0631 \u062c\u062f\u0648\u0644 \u0632\u06cc\u0631\u060c \u0645\u0642\u0627\u06cc\u0633\u0647\u200c\u0627\u06cc \u062f\u0642\u06cc\u0642 \u0627\u0632 \u0627\u06cc\u0646 \u062f\u0648 \u0645\u062f\u0644 \u0627\u062c\u0631\u0627 \u0627\u0631\u0627\u0626\u0647 \u0634\u062f\u0647 \u0627\u0633\u062a:<\/p>\n\n\n\n<p><strong>\u062c\u062f\u0648\u0644 \u0645\u0642\u0627\u06cc\u0633\u0647 CRM \u0627\u0628\u0631\u06cc \u0648 CRM \u0646\u0635\u0628\u06cc<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>CRM \u0627\u0628\u0631\u06cc (Cloud-based)<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>CRM \u0646\u0635\u0628\u06cc (On-premise)<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0646\u0635\u0628 \u0648 \u0631\u0627\u0647\u200c\u0627\u0646\u062f\u0627\u0632\u06cc<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0628\u062f\u0648\u0646 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u0646\u0635\u0628\u061b \u0622\u0645\u0627\u062f\u0647 \u0628\u0647\u200c\u06a9\u0627\u0631 \u062f\u0631 \u06a9\u0645\u062a\u0631\u06cc\u0646 \u0632\u0645\u0627\u0646<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0646\u06cc\u0627\u0632 \u0628\u0647 \u0646\u0635\u0628 \u0631\u0648\u06cc \u0633\u0631\u0648\u0631\u0647\u0627\u06cc \u062f\u0627\u062e\u0644\u06cc \u0648 \u062a\u0646\u0638\u06cc\u0645\u0627\u062a \u0641\u0646\u06cc \u06af\u0633\u062a\u0631\u062f\u0647<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0647\u0632\u06cc\u0646\u0647 \u0627\u0648\u0644\u06cc\u0647<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">\u067e\u0627\u06cc\u06cc\u0646\u061b \u067e\u0631\u062f\u0627\u062e\u062a \u0627\u0634\u062a\u0631\u0627\u06a9 \u0645\u0627\u0647\u0627\u0646\u0647 \u06cc\u0627 \u0633\u0627\u0644\u0627\u0646\u0647<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0628\u0627\u0644\u0627\u061b \u0646\u06cc\u0627\u0632 \u0628\u0647 \u062e\u0631\u06cc\u062f \u0644\u0627\u06cc\u0633\u0646\u0633\u060c \u0633\u0631\u0648\u0631 \u0648 \u062a\u06cc\u0645 IT<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u062f\u0633\u062a\u0631\u0633\u06cc\u200c\u067e\u0630\u06cc\u0631\u06cc<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0627\u0632 \u0647\u0631 \u0645\u06a9\u0627\u0646 \u0648 \u0628\u0627 \u0647\u0631 \u062f\u0633\u062a\u06af\u0627\u0647\u06cc \u0627\u0632 \u0637\u0631\u06cc\u0642 \u0627\u06cc\u0646\u062a\u0631\u0646\u062a<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0645\u062d\u062f\u0648\u062f \u0628\u0647 \u0634\u0628\u06a9\u0647 \u062f\u0627\u062e\u0644\u06cc \u0633\u0627\u0632\u0645\u0627\u0646<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0642\u0627\u0628\u0644\u06cc\u062a \u0645\u0642\u06cc\u0627\u0633\u200c\u067e\u0630\u06cc\u0631\u06cc<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0628\u0627\u0644\u0627\u061b \u0628\u0647 \u0631\u0627\u062d\u062a\u06cc \u0628\u0627 \u0631\u0634\u062f \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0647\u0645\u0627\u0647\u0646\u06af \u0645\u06cc\u200c\u0634\u0648\u062f<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062f\u0634\u0648\u0627\u0631\u062a\u0631 \u0648 \u067e\u0631\u0647\u0632\u06cc\u0646\u0647\u200c\u062a\u0631 \u0628\u0631\u0627\u06cc \u0627\u0631\u062a\u0642\u0627 \u06cc\u0627 \u062a\u0648\u0633\u0639\u0647<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0627\u0645\u0646\u06cc\u062a \u062f\u0627\u062f\u0647\u200c\u0647\u0627<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0648\u0627\u0628\u0633\u062a\u0647 \u0628\u0647 \u0633\u06cc\u0627\u0633\u062a \u0627\u0645\u0646\u06cc\u062a\u06cc \u0627\u0631\u0627\u0626\u0647\u200c\u062f\u0647\u0646\u062f\u0647 \u0633\u0631\u0648\u06cc\u0633<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u06a9\u0646\u062a\u0631\u0644 \u06a9\u0627\u0645\u0644 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0648 \u0627\u0645\u0646\u06cc\u062a \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0645\u0627\u0646<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0648 \u0628\u0647\u200c\u0631\u0648\u0632\u0631\u0633\u0627\u0646\u06cc<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062e\u0648\u062f\u06a9\u0627\u0631 \u062a\u0648\u0633\u0637 \u0627\u0631\u0627\u0626\u0647\u200c\u062f\u0647\u0646\u062f\u0647\u061b \u0628\u062f\u0648\u0646 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u0645\u062f\u0627\u062e\u0644\u0647 \u06a9\u0627\u0631\u0628\u0631<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0646\u06cc\u0627\u0632\u0645\u0646\u062f \u062a\u06cc\u0645 IT \u062f\u0627\u062e\u0644\u06cc \u0628\u0631\u0627\u06cc \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0648 \u0628\u0647\u200c\u0631\u0648\u0632\u0631\u0633\u0627\u0646\u06cc<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0633\u0641\u0627\u0631\u0634\u06cc\u200c\u0633\u0627\u0632\u06cc<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0645\u062d\u062f\u0648\u062f \u0628\u0647 \u0627\u0645\u06a9\u0627\u0646\u0627\u062a \u067e\u0644\u062a\u0641\u0631\u0645 \u0627\u0628\u0631\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0633\u0641\u0627\u0631\u0634\u06cc\u200c\u0633\u0627\u0632\u06cc \u06a9\u0627\u0645\u0644 \u0628\u0631\u0627\u0633\u0627\u0633 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0633\u0631\u0639\u062a \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0628\u0633\u06cc\u0627\u0631 \u0633\u0631\u06cc\u0639\u061b \u06af\u0627\u0647\u06cc \u062f\u0631 \u06a9\u0645\u062a\u0631 \u0627\u0632 \u06cc\u06a9 \u0631\u0648\u0632<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0637\u0648\u0644\u0627\u0646\u06cc\u061b \u0646\u06cc\u0627\u0632\u0645\u0646\u062f \u0632\u0645\u0627\u0646 \u0628\u0631\u0627\u06cc \u0646\u0635\u0628\u060c \u062a\u0646\u0638\u06cc\u0645 \u0648 \u062a\u0633\u062a<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u0627\u06af\u0631 \u0628\u0647\u200c\u062f\u0646\u0628\u0627\u0644 \u0627\u0646\u0639\u0637\u0627\u0641\u060c \u0633\u0631\u0639\u062a \u0631\u0627\u0647\u200c\u0627\u0646\u062f\u0627\u0632\u06cc \u0648 \u0647\u0632\u06cc\u0646\u0647 \u06a9\u0645\u062a\u0631 \u0647\u0633\u062a\u06cc\u062f \u0648 \u062a\u06cc\u0645 IT \u0642\u0648\u06cc \u062f\u0631 \u0627\u062e\u062a\u06cc\u0627\u0631 \u0646\u062f\u0627\u0631\u06cc\u062f\u060c CRM \u0627\u0628\u0631\u06cc \u06af\u0632\u06cc\u0646\u0647\u200c\u0627\u06cc \u0627\u06cc\u062f\u0647\u200c\u0622\u0644 \u0628\u0631\u0627\u06cc \u0634\u0645\u0627\u0633\u062a. \u0627\u0645\u0627 \u0627\u06af\u0631 \u0633\u0627\u0632\u0645\u0627\u0646 \u0634\u0645\u0627 \u0628\u0632\u0631\u06af\u060c \u062d\u0633\u0627\u0633 \u0628\u0647 \u0627\u0645\u0646\u06cc\u062a \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u0633\u062a \u06cc\u0627 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u0633\u0641\u0627\u0631\u0634\u06cc\u200c\u0633\u0627\u0632\u06cc \u0639\u0645\u06cc\u0642 \u0648 \u06a9\u0646\u062a\u0631\u0644 \u06a9\u0627\u0645\u0644 \u0631\u0648\u06cc \u0633\u0631\u0648\u0631\u0647\u0627 \u062f\u0627\u0631\u062f\u060c CRM \u0646\u0635\u0628\u06cc \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0627\u0646\u062a\u062e\u0627\u0628 \u0645\u0646\u0627\u0633\u0628\u200c\u062a\u0631\u06cc \u0628\u0627\u0634\u062f. \u062f\u0631 \u0646\u0647\u0627\u06cc\u062a\u060c \u0645\u0647\u0645\u200c\u062a\u0631\u06cc\u0646 \u0646\u06a9\u062a\u0647 \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0645\u062f\u0644 \u0627\u062c\u0631\u0627\u06cc\u06cc CRM \u0628\u0627\u06cc\u062f \u0628\u0627 \u0627\u0647\u062f\u0627\u0641\u060c \u0633\u0627\u062e\u062a\u0627\u0631 \u0648 \u062a\u0648\u0627\u0646\u0645\u0646\u062f\u06cc\u200c\u0647\u0627\u06cc \u062a\u06a9\u0646\u0648\u0644\u0648\u0698\u06cc\u06a9 \u0633\u0627\u0632\u0645\u0627\u0646 \u0647\u0645\u0627\u0647\u0646\u06af \u0628\u0627\u0634\u062f.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D8%A7%D8%AC%D8%B2%D8%A7%DB%8C_%DA%A9%D9%84%DB%8C%D8%AF%DB%8C_%DB%8C%DA%A9_%D9%86%D8%B1%D9%85%E2%80%8C%D8%A7%D9%81%D8%B2%D8%A7%D8%B1_CRM_%DA%A9%D8%A7%D8%B1%D8%A2%D9%85%D8%AF\"><\/span>\u0627\u062c\u0632\u0627\u06cc \u06a9\u0644\u06cc\u062f\u06cc \u06cc\u06a9 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 CRM \u06a9\u0627\u0631\u0622\u0645\u062f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0627\u062c\u0632\u0627-\u06cc\u06a9-crm-\u06a9\u0627\u0631\u0627\u0645\u062f.png\" alt=\"\u0627\u062c\u0632\u0627 \u06cc\u06a9 crm \u06a9\u0627\u0631\u0627\u0645\u062f\" class=\"wp-image-5619\" srcset=\"https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0627\u062c\u0632\u0627-\u06cc\u06a9-crm-\u06a9\u0627\u0631\u0627\u0645\u062f.png 960w, https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0627\u062c\u0632\u0627-\u06cc\u06a9-crm-\u06a9\u0627\u0631\u0627\u0645\u062f-300x169.png 300w, https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0627\u062c\u0632\u0627-\u06cc\u06a9-crm-\u06a9\u0627\u0631\u0627\u0645\u062f-768x432.png 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n<p>\u0628\u0631\u0627\u06cc \u0622\u0646\u200c\u06a9\u0647 \u06cc\u06a9 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 CRM \u0628\u062a\u0648\u0627\u0646\u062f \u0628\u0647\u200c\u062f\u0631\u0633\u062a\u06cc \u0627\u0632 \u0639\u0647\u062f\u0647 \u0648\u0638\u06cc\u0641\u0647 \u0627\u0635\u0644\u06cc \u062e\u0648\u062f \u06cc\u0639\u0646\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0622\u06cc\u062f\u060c \u0628\u0627\u06cc\u062f <strong>\u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0627\u0632 \u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627 \u0648 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u06a9\u0627\u0631\u0628\u0631\u062f\u06cc<\/strong> \u0631\u0627 \u062f\u0631 \u062e\u0648\u062f \u062c\u0627\u06cc \u062f\u0627\u062f\u0647 \u0628\u0627\u0634\u062f. \u0627\u06cc\u0646 \u0627\u062c\u0632\u0627 \u0628\u0627\u06cc\u062f \u0628\u0647 \u06af\u0648\u0646\u0647\u200c\u0627\u06cc \u0637\u0631\u0627\u062d\u06cc \u0634\u062f\u0647 \u0628\u0627\u0634\u0646\u062f \u06a9\u0647 \u0646\u0647\u200c\u062a\u0646\u0647\u0627 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0628\u0647\u200c\u062f\u0631\u0633\u062a\u06cc \u062b\u0628\u062a \u0648 \u0646\u06af\u0647\u062f\u0627\u0631\u06cc \u06a9\u0646\u0646\u062f\u060c \u0628\u0644\u06a9\u0647 \u0628\u0647 \u062a\u0633\u0647\u06cc\u0644 \u0641\u0631\u0622\u06cc\u0646\u062f \u0641\u0631\u0648\u0634\u060c \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc\u060c \u062e\u062f\u0645\u0627\u062a \u067e\u0633 \u0627\u0632 \u0641\u0631\u0648\u0634 \u0648 \u062a\u062d\u0644\u06cc\u0644 \u0639\u0645\u0644\u06a9\u0631\u062f \u0633\u0627\u0632\u0645\u0627\u0646 \u0646\u06cc\u0632 \u06a9\u0645\u06a9 \u06a9\u0646\u0646\u062f. \u062f\u0631 \u0627\u062f\u0627\u0645\u0647\u060c \u0645\u0647\u0645\u200c\u062a\u0631\u06cc\u0646 \u0627\u062c\u0632\u0627\u06cc \u06cc\u06a9 CRM \u06a9\u0627\u0631\u0622\u0645\u062f \u0631\u0627 \u0645\u0631\u0648\u0631 \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0645\u062e\u0627\u0637\u0628\u06cc\u0646 (Contacts Management):<\/strong> \u0627\u0645\u06a9\u0627\u0646 \u0630\u062e\u06cc\u0631\u0647\u060c \u062f\u0633\u062a\u0647\u200c\u0628\u0646\u062f\u06cc \u0648 \u0628\u0647\u200c\u0631\u0648\u0632\u0631\u0633\u0627\u0646\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u060c \u0627\u0632 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u067e\u0627\u06cc\u0647 \u062a\u0627 \u0633\u0648\u0627\u0628\u0642 \u0627\u0631\u062a\u0628\u0627\u0637\u06cc\u060c \u0628\u0631\u0627\u06cc \u0627\u06cc\u062c\u0627\u062f \u0634\u0646\u0627\u062e\u062a \u0639\u0645\u06cc\u0642\u200c\u062a\u0631 \u0627\u0632 \u0645\u0634\u062a\u0631\u06cc\u061b<\/li>\n\n\n\n<li><strong>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0633\u0631\u0646\u062e\u200c\u0647\u0627 \u0648 \u0641\u0631\u0635\u062a\u200c\u0647\u0627 (Lead &amp; Opportunity Management):<\/strong> \u0631\u062f\u06cc\u0627\u0628\u06cc \u0633\u0631\u0646\u062e\u200c\u0647\u0627\u06cc \u0648\u0631\u0648\u062f\u06cc\u060c \u0627\u0645\u062a\u06cc\u0627\u0632\u062f\u0647\u06cc (Scoring)\u060c \u062a\u0628\u062f\u06cc\u0644 \u0622\u0646\u200c\u0647\u0627 \u0628\u0647 \u0641\u0631\u0635\u062a\u200c\u0647\u0627\u06cc \u0641\u0631\u0648\u0634 \u0648 \u0646\u0638\u0627\u0631\u062a \u0628\u0631 \u0645\u0631\u0627\u062d\u0644 \u0686\u0631\u062e\u0647 \u0641\u0631\u0648\u0634 \u062a\u0627 \u0646\u0647\u0627\u06cc\u06cc \u0634\u062f\u0646 \u0642\u0631\u0627\u0631\u062f\u0627\u062f\u061b<\/li>\n\n\n\n<li><strong>\u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646 \u0641\u0631\u0648\u0634 \u0648 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc (Sales &amp; Marketing Automation):<\/strong> \u0627\u062c\u0631\u0627\u06cc \u062e\u0648\u062f\u06a9\u0627\u0631 \u06a9\u0645\u067e\u06cc\u0646\u200c\u0647\u0627\u06cc \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc\u060c \u0627\u0631\u0633\u0627\u0644 \u0627\u06cc\u0645\u06cc\u0644\u200c\u0647\u0627\u06cc \u0647\u062f\u0641\u0645\u0646\u062f\u060c \u062b\u0628\u062a \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0641\u0631\u0648\u0634\u060c \u062a\u062e\u0635\u06cc\u0635 \u0648\u0638\u0627\u06cc\u0641 \u0648 \u067e\u06cc\u06af\u06cc\u0631\u06cc\u200c\u0647\u0627\u06cc \u062e\u0648\u062f\u06a9\u0627\u0631\u061b<\/li>\n\n\n\n<li><strong>\u06af\u0632\u0627\u0631\u0634\u200c\u06af\u06cc\u0631\u06cc \u0648 \u062a\u062d\u0644\u06cc\u0644 \u062f\u0627\u062f\u0647\u200c\u0647\u0627 (Reporting &amp; Analytics):<\/strong> \u0627\u0631\u0627\u0626\u0647 \u06af\u0632\u0627\u0631\u0634\u200c\u0647\u0627\u06cc \u0645\u062a\u0646\u0648\u0639 \u0627\u0632 \u0639\u0645\u0644\u06a9\u0631\u062f \u0641\u0631\u0648\u0634\u060c \u0646\u0631\u062e \u062a\u0628\u062f\u06cc\u0644\u060c \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u060c \u062a\u062d\u0644\u06cc\u0644 \u06a9\u0645\u067e\u06cc\u0646\u200c\u0647\u0627 \u0648 \u067e\u06cc\u0634\u200c\u0628\u06cc\u0646\u06cc \u0641\u0631\u0648\u0634 \u0628\u0631 \u0627\u0633\u0627\u0633 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc \u062a\u0627\u0631\u06cc\u062e\u06cc\u061b<\/li>\n\n\n\n<li><strong>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0648\u0638\u0627\u06cc\u0641 \u0648 \u062a\u0639\u0627\u0645\u0644\u0627\u062a (Task &amp; Interaction Management):<\/strong> \u0627\u06cc\u062c\u0627\u062f \u0648 \u067e\u06cc\u06af\u06cc\u0631\u06cc \u0648\u0638\u0627\u06cc\u0641 \u0645\u0631\u062a\u0628\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u060c \u062b\u0628\u062a \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u060c \u062c\u0644\u0633\u0627\u062a\u060c \u06cc\u0627\u062f\u062f\u0627\u0634\u062a\u200c\u0647\u0627 \u0648 \u062a\u0639\u06cc\u06cc\u0646 \u0627\u0648\u0644\u0648\u06cc\u062a\u200c\u0647\u0627 \u0628\u0631\u0627\u06cc \u067e\u06cc\u06af\u06cc\u0631\u06cc \u0645\u0624\u062b\u0631\u062a\u0631\u061b<\/li>\n\n\n\n<li><strong>\u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0627\u0631\u062a\u0628\u0627\u0637\u06cc (Communication Tools):<\/strong> \u0627\u0645\u06a9\u0627\u0646 \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc \u0627\u0632 \u0637\u0631\u06cc\u0642 \u0627\u06cc\u0645\u06cc\u0644\u060c \u062a\u0645\u0627\u0633 \u062a\u0644\u0641\u0646\u06cc\u060c \u067e\u06cc\u0627\u0645\u06a9 \u06cc\u0627 \u0686\u062a \u062f\u0631\u0648\u0646\u200c\u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u0648 \u062b\u0628\u062a \u062e\u0648\u062f\u06a9\u0627\u0631 \u0627\u06cc\u0646 \u062a\u0639\u0627\u0645\u0644\u0627\u062a \u062f\u0631 \u067e\u0631\u0648\u0641\u0627\u06cc\u0644 \u0645\u0634\u062a\u0631\u06cc\u061b<\/li>\n\n\n\n<li><strong>\u062f\u0627\u0634\u0628\u0648\u0631\u062f\u0647\u0627 \u0648 \u067e\u06cc\u0634\u200c\u0628\u06cc\u0646\u06cc \u0641\u0631\u0648\u0634 (Dashboards &amp; Sales Forecasting):<\/strong> \u0646\u0645\u0627\u06cc\u0634 \u062a\u0635\u0648\u06cc\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u0647\u0645 \u0645\u0627\u0646\u0646\u062f \u0641\u0631\u0648\u0634\u200c\u0647\u0627\u06cc \u062c\u0627\u0631\u06cc\u060c \u0639\u0645\u0644\u06a9\u0631\u062f \u062a\u06cc\u0645\u060c \u0642\u06cc\u0641 \u0641\u0631\u0648\u0634 \u0648 \u067e\u06cc\u0634\u200c\u0628\u06cc\u0646\u06cc\u200c\u0647\u0627\u06cc \u0622\u06cc\u0646\u062f\u0647 \u0628\u0631 \u0627\u0633\u0627\u0633 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc \u0645\u0648\u062c\u0648\u062f.<\/li>\n<\/ul>\n\n\n\n<p>\u0647\u0631\u0686\u0647 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u062f\u0631\u0648\u0646 \u06cc\u06a9 CRM <strong>\u06a9\u0627\u0631\u0628\u0631\u062f\u06cc\u200c\u062a\u0631\u060c \u0645\u0646\u0633\u062c\u0645\u200c\u062a\u0631 \u0648 \u0647\u0648\u0634\u0645\u0646\u062f\u062a\u0631<\/strong> \u0628\u0627\u0634\u0646\u062f\u060c \u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc \u062a\u06cc\u0645\u200c\u0647\u0627\u06cc \u0641\u0631\u0648\u0634\u060c \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u0648 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0628\u0627\u0644\u0627\u062a\u0631 \u062e\u0648\u0627\u0647\u062f \u0631\u0641\u062a. \u0627\u0646\u062a\u062e\u0627\u0628 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u06cc \u06a9\u0647 \u062a\u0645\u0627\u0645\u06cc \u0627\u06cc\u0646 \u0627\u062c\u0632\u0627 \u0631\u0627 \u062f\u0631 \u062e\u0648\u062f \u062f\u0627\u0631\u062f\u060c \u06af\u0627\u0645 \u0645\u0647\u0645\u06cc \u062f\u0631 \u062c\u0647\u062a <strong>\u0633\u06cc\u0633\u062a\u0645\u200c\u0633\u0627\u0632\u06cc\u060c <a href=\"https:\/\/wincoin.asia\/academy\/marketing-and-sales\/the-solution-to-increase-sales\/\">\u0627\u0641\u0632\u0627\u06cc\u0634 \u0641\u0631\u0648\u0634<\/a> \u0648 \u0627\u06cc\u062c\u0627\u062f \u062a\u062c\u0631\u0628\u0647\u200c\u0627\u06cc \u0634\u062e\u0635\u06cc\u200c\u0633\u0627\u0632\u06cc\u200c\u0634\u062f\u0647<\/strong> \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0627\u0633\u062a. \u0628\u0647 \u06cc\u0627\u062f \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u06cc\u062f\u060c \u062f\u0631 \u0628\u0627\u0632\u0627\u0631 \u0631\u0642\u0627\u0628\u062a\u06cc \u0627\u0645\u0631\u0648\u0632\u060c \u0639\u0645\u0644\u06a9\u0631\u062f CRM \u0634\u0645\u0627 \u0645\u0633\u062a\u0642\u06cc\u0645\u0627\u064b \u0628\u0631 \u0648\u0641\u0627\u062f\u0627\u0631\u06cc \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0648 \u0631\u0634\u062f \u0633\u0627\u0632\u0645\u0627\u0646\u062a\u0627\u0646 \u062a\u0623\u062b\u06cc\u0631\u06af\u0630\u0627\u0631 \u0627\u0633\u062a.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D9%85%D8%B1%D8%A7%D8%AD%D9%84_%D8%B7%D8%B1%D8%A7%D8%AD%DB%8C_%D9%88_%D9%BE%DB%8C%D8%A7%D8%AF%D9%87%E2%80%8C%D8%B3%D8%A7%D8%B2%DB%8C_%D9%85%D9%88%D9%81%D9%82_CRM\"><\/span>\u0645\u0631\u0627\u062d\u0644 \u0637\u0631\u0627\u062d\u06cc \u0648 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0645\u0648\u0641\u0642 CRM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0645\u0631\u0627\u062d\u0644-\u067e\u06cc\u0627\u062f\u0647-\u0633\u0627\u0632\u06cc-crm.png\" alt=\"\u0645\u0631\u0627\u062d\u0644 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u06cc\u06a9 crm \u0645\u0648\u0641\u0642\" class=\"wp-image-5620\" srcset=\"https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0645\u0631\u0627\u062d\u0644-\u067e\u06cc\u0627\u062f\u0647-\u0633\u0627\u0632\u06cc-crm.png 960w, https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0645\u0631\u0627\u062d\u0644-\u067e\u06cc\u0627\u062f\u0647-\u0633\u0627\u0632\u06cc-crm-300x169.png 300w, https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0645\u0631\u0627\u062d\u0644-\u067e\u06cc\u0627\u062f\u0647-\u0633\u0627\u0632\u06cc-crm-768x432.png 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n<p>\u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627 \u062a\u062c\u0631\u0628\u0647\u200c\u0647\u0627\u06cc \u0645\u062a\u0646\u0648\u0639\u06cc \u062f\u0631 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0645\u0648\u0641\u0642 \u06cc\u0627 \u0646\u0627\u0645\u0648\u0641\u0642 CRM \u062f\u0627\u0634\u062a\u0647\u200c\u0627\u0646\u062f. \u0646\u06a9\u062a\u0647 \u06a9\u0644\u06cc\u062f\u06cc \u0622\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0645\u0648\u0641\u0642\u06cc\u062a \u062f\u0631 \u0627\u0633\u062a\u0642\u0631\u0627\u0631 CRM\u060c \u0628\u06cc\u0634 \u0627\u0632 \u0622\u0646\u06a9\u0647 \u0628\u0647 \u0627\u0646\u062a\u062e\u0627\u0628 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0648\u0627\u0628\u0633\u062a\u0647 \u0628\u0627\u0634\u062f\u060c \u0628\u0647 <strong>\u0646\u06af\u0627\u0647 \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc\u06a9\u060c \u0637\u0631\u0627\u062d\u06cc \u0627\u0635\u0648\u0644\u06cc \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u063a\u06cc\u06cc\u0631<\/strong> \u0628\u0633\u062a\u06af\u06cc \u062f\u0627\u0631\u062f. \u062f\u0631 \u0627\u062f\u0627\u0645\u0647\u060c \u0645\u0631\u0627\u062d\u0644 \u06a9\u0644\u06cc\u062f\u06cc \u0628\u0631\u0627\u06cc \u0637\u0631\u0627\u062d\u06cc \u0648 \u0627\u062c\u0631\u0627\u06cc \u0635\u062d\u06cc\u062d \u06cc\u06a9 \u0633\u06cc\u0633\u062a\u0645 CRM \u0631\u0627 \u0645\u0631\u0648\u0631 \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u062a\u0639\u06cc\u06cc\u0646 \u0627\u0647\u062f\u0627\u0641 \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc\u06a9:<\/strong> \u0627\u0628\u062a\u062f\u0627 \u0645\u0634\u062e\u0635 \u06a9\u0646\u06cc\u062f CRM \u0642\u0631\u0627\u0631 \u0627\u0633\u062a \u0686\u0647 \u0645\u0634\u06a9\u0644\u06cc \u0631\u0627 \u062d\u0644 \u06a9\u0646\u062f \u06cc\u0627 \u0686\u0647 \u0627\u0631\u0632\u0634\u06cc \u062e\u0644\u0642 \u0646\u0645\u0627\u06cc\u062f\u061f \u0627\u0641\u0632\u0627\u06cc\u0634 \u0648\u0641\u0627\u062f\u0627\u0631\u06cc\u061f \u06a9\u0627\u0647\u0634 \u0647\u0632\u06cc\u0646\u0647 \u062c\u0630\u0628 \u0645\u0634\u062a\u0631\u06cc\u061f \u06cc\u0627 \u0633\u06cc\u0633\u062a\u0645\u200c\u0633\u0627\u0632\u06cc \u062f\u0631 \u0641\u0631\u0648\u0634\u061f \u0647\u062f\u0641 \u0645\u0634\u062e\u0635\u060c \u062c\u0647\u062a \u0627\u062c\u0631\u0627\u06cc \u067e\u0631\u0648\u0698\u0647 \u0631\u0627 \u062a\u0639\u06cc\u06cc\u0646 \u0645\u06cc\u200c\u06a9\u0646\u062f\u061b<\/li>\n\n\n\n<li><strong>\u0634\u0646\u0627\u062e\u062a \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u0641\u0639\u0644\u06cc:<\/strong> \u0646\u0642\u0634\u0647 \u062f\u0642\u06cc\u0642 \u0645\u0633\u06cc\u0631\u0647\u0627\u06cc \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u062a\u0631\u0633\u06cc\u0645 \u06a9\u0646\u06cc\u062f. \u0627\u0632 \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u0627\u0648\u0644\u06cc\u0647 \u06af\u0631\u0641\u062a\u0647 \u062a\u0627 \u067e\u06cc\u06af\u06cc\u0631\u06cc \u0641\u0631\u0648\u0634 \u0648 \u062e\u062f\u0645\u0627\u062a \u067e\u0633 \u0627\u0632 \u0622\u0646\u061b \u0646\u0642\u0627\u0637 \u06af\u0644\u0648\u06af\u0627\u0647\u060c \u062a\u06a9\u0631\u0627\u0631 \u06cc\u0627 \u0636\u0639\u0641 \u0631\u0627 \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u06a9\u0631\u062f\u0647 \u0648 \u0645\u0633\u062a\u0646\u062f \u0646\u0645\u0627\u06cc\u06cc\u062f\u061b<\/li>\n\n\n\n<li><strong>\u0627\u0646\u062a\u062e\u0627\u0628 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0645\u0646\u0627\u0633\u0628:<\/strong> \u0628\u0631 \u0627\u0633\u0627\u0633 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u060c \u0645\u0642\u06cc\u0627\u0633 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0648 \u0645\u06cc\u0632\u0627\u0646 \u0633\u0641\u0627\u0631\u0634\u06cc\u200c\u0633\u0627\u0632\u06cc \u0645\u0648\u0631\u062f\u0646\u06cc\u0627\u0632\u060c \u06cc\u06a9\u06cc \u0627\u0632 \u0627\u0646\u0648\u0627\u0639 CRM (\u0627\u0628\u0631\u06cc \u06cc\u0627 \u0646\u0635\u0628\u06cc\u060c \u062f\u0627\u062e\u0644\u06cc \u06cc\u0627 \u062e\u0627\u0631\u062c\u06cc) \u0631\u0627 \u0627\u0646\u062a\u062e\u0627\u0628 \u06a9\u0646\u06cc\u062f. \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0628\u0627\u06cc\u062f \u0628\u0627 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u062a\u0637\u0628\u06cc\u0642\u200c\u067e\u0630\u06cc\u0631 \u0628\u0627\u0634\u062f\u060c \u0646\u0647 \u0628\u0627\u0644\u0639\u06a9\u0633\u061b<\/li>\n\n\n\n<li><strong>\u0622\u0645\u0648\u0632\u0634 \u062a\u06cc\u0645 \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u063a\u06cc\u06cc\u0631:<\/strong> \u062d\u062a\u06cc \u0628\u0647\u062a\u0631\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u0647\u0627 \u062f\u0631 \u0635\u0648\u0631\u062a \u0645\u0642\u0627\u0648\u0645\u062a \u062a\u06cc\u0645\u060c \u0634\u06a9\u0633\u062a \u0645\u06cc\u200c\u062e\u0648\u0631\u0646\u062f. \u0622\u0645\u0648\u0632\u0634 \u06a9\u0627\u0631\u0628\u0631\u062f\u06cc\u060c \u0627\u0646\u06af\u06cc\u0632\u0634\u060c \u0631\u0641\u0639 \u0627\u0628\u0647\u0627\u0645\u200c\u0647\u0627 \u0648 \u062f\u062e\u06cc\u0644\u200c\u06a9\u0631\u062f\u0646 \u06a9\u0627\u0631\u06a9\u0646\u0627\u0646 \u062f\u0631 \u0645\u0633\u06cc\u0631\u060c \u06a9\u0644\u06cc\u062f \u0645\u0648\u0641\u0642\u06cc\u062a \u062f\u0631 \u0627\u06cc\u0646 \u0645\u0631\u062d\u0644\u0647 \u0627\u0633\u062a\u061b<\/li>\n\n\n\n<li><strong>\u0627\u0631\u0632\u06cc\u0627\u0628\u06cc\u060c \u0628\u0647\u0628\u0648\u062f \u0648 \u062a\u062d\u0644\u06cc\u0644 \u0645\u0633\u062a\u0645\u0631:<\/strong> \u0627\u0633\u062a\u0642\u0631\u0627\u0631\u060c \u067e\u0627\u06cc\u0627\u0646 \u06a9\u0627\u0631 \u0646\u06cc\u0633\u062a. \u0628\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u06af\u0632\u0627\u0631\u0634\u200c\u0647\u0627\u06cc CRM\u060c \u0631\u0641\u062a\u0627\u0631 \u062a\u06cc\u0645 \u0648 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0628\u0633\u0646\u062c\u06cc\u062f\u060c \u0686\u0631\u062e\u0647\u200c\u0647\u0627 \u0631\u0627 \u0628\u0647\u0628\u0648\u062f \u062f\u0647\u06cc\u062f \u0648 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0631\u0627 \u0628\u0627 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u062f\u0631 \u062d\u0627\u0644 \u062a\u062d\u0648\u0644 \u0628\u0627\u0632\u0627\u0631 \u062a\u0637\u0628\u06cc\u0642 \u062f\u0647\u06cc\u062f.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0627\u0633\u062a\u0642\u0631\u0627\u0631 CRM\u060c \u06cc\u06a9 \u067e\u0631\u0648\u0698\u0647 \u0646\u06cc\u0633\u062a<\/strong>\u061b \u06cc\u06a9 \u0641\u0631\u0622\u06cc\u0646\u062f \u062f\u0627\u0626\u0645\u06cc \u062a\u062d\u0648\u0644 \u062f\u0631 \u0633\u0627\u0632\u0645\u0627\u0646 \u0627\u0633\u062a. \u0627\u06af\u0631 \u0637\u0631\u0627\u062d\u06cc \u0622\u0646 \u0628\u0631 \u067e\u0627\u06cc\u0647 \u0634\u0646\u0627\u062e\u062a \u0648\u0627\u0642\u0639\u06cc \u0627\u0632 \u0645\u0634\u062a\u0631\u06cc \u0648 \u0646\u06cc\u0627\u0632 \u0633\u0627\u0632\u0645\u0627\u0646 \u0627\u0646\u062c\u0627\u0645 \u0634\u0648\u062f \u0648 \u0628\u0627 \u0645\u0634\u0627\u0631\u06a9\u062a \u06a9\u0627\u0631\u06a9\u0646\u0627\u0646 \u067e\u06cc\u0634 \u0631\u0648\u062f\u060c \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0628\u0647 \u0627\u0628\u0632\u0627\u0631\u06cc \u0642\u062f\u0631\u062a\u0645\u0646\u062f \u0628\u0631\u0627\u06cc \u0627\u0641\u0632\u0627\u06cc\u0634 \u0633\u0648\u062f\u0622\u0648\u0631\u06cc\u060c \u0628\u0647\u0628\u0648\u062f \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0648 \u0631\u0634\u062f \u067e\u0627\u06cc\u062f\u0627\u0631 \u0628\u0631\u0646\u062f \u062a\u0628\u062f\u06cc\u0644 \u0634\u0648\u062f.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D8%AA%D9%81%D8%A7%D9%88%D8%AA_CRM_%D9%88_%D8%A8%D8%A7%D8%B4%DA%AF%D8%A7%D9%87_%D9%85%D8%B4%D8%AA%D8%B1%DB%8C%D8%A7%D9%86\"><\/span>\u062a\u0641\u0627\u0648\u062a CRM \u0648 \u0628\u0627\u0634\u06af\u0627\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><a href=\"https:\/\/wincoin.asia\/academy\/loyalty-club\/what-is-loyalty-club\/\">\u0628\u0627\u0634\u06af\u0627\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646<\/a> (Customer Loyalty Program) \u06cc\u06a9\u06cc \u0627\u0632 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u0631\u0627\u0628\u0637\u0647\u200c\u0627\u06cc \u0627\u0633\u062a \u06a9\u0647 \u0628\u0627 \u0647\u062f\u0641 \u0627\u0641\u0632\u0627\u06cc\u0634 \u0648\u0641\u0627\u062f\u0627\u0631\u06cc\u060c \u062a\u06a9\u0631\u0627\u0631 \u062e\u0631\u06cc\u062f \u0648 \u062a\u0639\u0627\u0645\u0644 \u0628\u0644\u0646\u062f\u0645\u062f\u062a \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0641\u0639\u0644\u06cc \u0637\u0631\u0627\u062d\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f. \u062f\u0631 \u0627\u06cc\u0646 \u0628\u0627\u0634\u06af\u0627\u0647\u060c \u0627\u0639\u0636\u0627 \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u062f\u0631 \u0627\u0632\u0627\u06cc \u062e\u0631\u06cc\u062f \u06cc\u0627 \u0645\u0634\u0627\u0631\u06a9\u062a\u060c \u0627\u0645\u062a\u06cc\u0627\u0632 \u062f\u0631\u06cc\u0627\u0641\u062a \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f \u0648 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f \u0627\u0632 \u0645\u0632\u0627\u06cc\u0627 \u06cc\u0627 \u062a\u062e\u0641\u06cc\u0641\u200c\u0647\u0627\u06cc \u062e\u0627\u0635 \u0628\u0647\u0631\u0647\u200c\u0645\u0646\u062f \u0634\u0648\u0646\u062f. \u0627\u0645\u0627 \u0628\u0627\u0634\u06af\u0627\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0641\u0642\u0637 \u06cc\u06a9\u06cc \u0627\u0632 \u0627\u062c\u0632\u0627\u06cc \u06a9\u0648\u0686\u06a9 \u0627\u0632 \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0628\u0632\u0631\u06af\u200c\u062a\u0631 \u0628\u0647 \u0646\u0627\u0645 CRM \u06cc\u0627 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc \u0627\u0633\u062a\u061b \u0633\u06cc\u0633\u062a\u0645\u06cc \u062c\u0627\u0645\u0639 \u06a9\u0647 \u062a\u0645\u0627\u0645 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u062c\u0630\u0628\u060c \u062d\u0641\u0638 \u0648 \u0631\u0634\u062f \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0627\u0632 \u0645\u0631\u062d\u0644\u0647 \u0622\u0634\u0646\u0627\u06cc\u06cc \u062a\u0627 \u0648\u0641\u0627\u062f\u0627\u0631\u06cc \u067e\u0627\u06cc\u0634 \u0648 \u0647\u062f\u0627\u06cc\u062a \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/p>\n\n\n\n<p><strong>\u062c\u062f\u0648\u0644 \u0645\u0642\u0627\u06cc\u0633\u0647 CRM \u0648 \u0628\u0627\u0634\u06af\u0627\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0645\u0639\u06cc\u0627\u0631 \u0645\u0642\u0627\u06cc\u0633\u0647<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>CRM (\u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc)<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0628\u0627\u0634\u06af\u0627\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u062a\u0639\u0631\u06cc\u0641 \u06a9\u0644\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc \u062c\u0627\u0645\u0639 \u0628\u0631\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u06a9\u0644 \u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u0645\u0634\u062a\u0631\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0627\u0628\u0632\u0627\u0631 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u0628\u0631\u0627\u06cc \u0627\u06cc\u062c\u0627\u062f \u0627\u0646\u06af\u06cc\u0632\u0647 \u062f\u0631 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0648\u0641\u0627\u062f\u0627\u0631<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0645\u062e\u0627\u0637\u0628 \u0647\u062f\u0641<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062a\u0645\u0627\u0645 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 (\u0641\u0639\u0644\u06cc\u060c \u0628\u0627\u0644\u0642\u0648\u0647\u060c \u0631\u0647\u0627\u0634\u062f\u0647)<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0641\u0639\u0644\u06cc \u0648 \u0648\u0641\u0627\u062f\u0627\u0631<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u062a\u0645\u0631\u06a9\u0632 \u0627\u0635\u0644\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062a\u062d\u0644\u06cc\u0644 \u0631\u0641\u062a\u0627\u0631\u060c \u0634\u062e\u0635\u06cc\u200c\u0633\u0627\u0632\u06cc \u062a\u062c\u0631\u0628\u0647\u060c \u0628\u0647\u06cc\u0646\u0647\u200c\u0633\u0627\u0632\u06cc \u0641\u0631\u0648\u0634<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062a\u0634\u0648\u06cc\u0642 \u0628\u0647 \u062a\u06a9\u0631\u0627\u0631 \u062e\u0631\u06cc\u062f \u0648 \u0627\u0641\u0632\u0627\u06cc\u0634 \u062a\u0639\u0627\u0645\u0644<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0648\u0638\u0627\u06cc\u0641 \u06a9\u0644\u06cc\u062f\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0645\u062f\u06cc\u0631\u06cc\u062a \u0633\u0631\u0646\u062e\u060c \u0627\u0631\u062a\u0628\u0627\u0637\u0627\u062a \u0686\u0646\u062f\u06a9\u0627\u0646\u0627\u0644\u0647\u060c \u062a\u062d\u0644\u06cc\u0644 \u062f\u0627\u062f\u0647\u060c \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u067e\u0627\u062f\u0627\u0634\u200c\u062f\u0647\u06cc\u060c \u0627\u0645\u062a\u06cc\u0627\u0632\u062f\u0647\u06cc\u060c \u0627\u062c\u0631\u0627\u06cc \u06a9\u0645\u067e\u06cc\u0646\u200c\u0647\u0627\u06cc \u0648\u0641\u0627\u062f\u0627\u0631\u06cc<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0646\u0648\u0639 \u062f\u0627\u062f\u0647\u200c\u0647\u0627<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062c\u0627\u0645\u0639\u060c \u0633\u0627\u062e\u062a\u0627\u0631\u06cc\u0627\u0641\u062a\u0647 \u0648 \u0631\u0641\u062a\u0627\u0631\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062a\u0631\u0627\u06a9\u0646\u0634\u06cc \u0648 \u0633\u0637\u062d\u06cc (\u062a\u0639\u062f\u0627\u062f \u062e\u0631\u06cc\u062f\u060c \u0627\u0645\u062a\u06cc\u0627\u0632\u060c \u062a\u0627\u0631\u06cc\u062e \u0639\u0636\u0648\u06cc\u062a)<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0627\u0628\u0632\u0627\u0631 \u06cc\u0627 \u0633\u06cc\u0633\u062a\u0645<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 CRM \u0628\u0627 \u0645\u0627\u0698\u0648\u0644\u200c\u0647\u0627\u06cc \u0645\u062a\u0646\u0648\u0639<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0633\u0627\u0645\u0627\u0646\u0647 \u0648\u0641\u0627\u062f\u0627\u0631\u0633\u0627\u0632\u06cc \u06cc\u0627 \u0633\u06cc\u0633\u062a\u0645 \u0628\u0627\u0634\u06af\u0627\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0647\u062f\u0641 \u0646\u0647\u0627\u06cc\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0627\u0641\u0632\u0627\u06cc\u0634 \u0633\u0648\u062f\u0622\u0648\u0631\u06cc \u0628\u0627 \u0628\u0647\u0628\u0648\u062f \u062a\u062c\u0631\u0628\u0647 \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0628\u0647\u062a\u0631 \u0631\u0627\u0628\u0637\u0647<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062d\u0641\u0638 \u0645\u0634\u062a\u0631\u06cc \u0648 \u0627\u0641\u0632\u0627\u06cc\u0634 \u062f\u0641\u0639\u0627\u062a \u062e\u0631\u06cc\u062f<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong><a href=\"https:\/\/wincoin.asia\/academy\/loyalty-club\/the-difference-between-crm-and-customer-club\/\">\u062a\u0641\u0627\u0648\u062a CRM \u0648 \u0628\u0627\u0634\u06af\u0627\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646<\/a><\/strong> \u062a\u0646\u0647\u0627 \u062f\u0631 \u0627\u0628\u0632\u0627\u0631 \u06cc\u0627 \u0638\u0627\u0647\u0631 \u0622\u0646\u200c\u0647\u0627 \u0646\u06cc\u0633\u062a\u060c \u0628\u0644\u06a9\u0647 \u062f\u0631 \u0646\u0642\u0634\u060c \u0647\u062f\u0641 \u0648 \u0645\u062e\u0627\u0637\u0628 \u0646\u06cc\u0632 \u06a9\u0627\u0645\u0644\u0627\u064b \u0645\u0634\u0647\u0648\u062f \u0627\u0633\u062a. \u062f\u0631 \u062d\u0627\u0644\u06cc \u06a9\u0647 \u0628\u0627\u0634\u06af\u0627\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0628\u0631 \u0627\u06cc\u062c\u0627\u062f \u0627\u0646\u06af\u06cc\u0632\u0647 \u0648 \u0648\u0641\u0627\u062f\u0627\u0631\u06cc \u062a\u0645\u0631\u06a9\u0632 \u062f\u0627\u0631\u062f\u060c CRM \u0628\u0627 \u0646\u06af\u0627\u0647\u06cc \u062f\u0627\u062f\u0647\u200c\u0645\u062d\u0648\u0631\u060c \u0645\u062f\u06cc\u0631\u06cc\u062a \u06a9\u0644 \u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0628\u0631 \u0639\u0647\u062f\u0647 \u0645\u06cc\u200c\u06af\u06cc\u0631\u062f. \u0628\u0647\u200c\u0639\u0628\u0627\u0631\u062a \u062f\u06cc\u06af\u0631\u060c CRM \u0645\u063a\u0632 \u0645\u062a\u0641\u06a9\u0631 \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0627\u0633\u062a \u0648 \u0628\u0627\u0634\u06af\u0627\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u060c \u06cc\u06a9\u06cc \u0627\u0632 \u0628\u0627\u0632\u0648\u0647\u0627\u06cc \u0627\u062c\u0631\u0627\u06cc\u06cc \u0622\u0646. \u0627\u06af\u0631 \u0628\u0647\u200c\u062f\u0646\u0628\u0627\u0644 \u0631\u0634\u062f \u067e\u0627\u06cc\u062f\u0627\u0631 \u0647\u0633\u062a\u06cc\u062f\u060c \u0628\u0627\u0634\u06af\u0627\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0628\u0627\u06cc\u062f \u062f\u0631 \u062f\u0644 \u06cc\u06a9 \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc CRM \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0637\u0631\u0627\u062d\u06cc \u0648 \u0627\u062c\u0631\u0627 \u0634\u0648\u062f \u062a\u0627 \u0646\u062a\u0627\u06cc\u062c\u06cc \u0645\u0627\u0646\u062f\u06af\u0627\u0631 \u0648 \u0627\u062b\u0631\u0628\u062e\u0634 \u062d\u0627\u0635\u0644 \u0634\u0648\u062f.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D8%AA%D9%81%D8%A7%D9%88%D8%AA_CRM_%D9%88_%D8%AF%DB%8C%D8%AA%D8%A7%D8%A8%DB%8C%D8%B3_%D9%85%D8%A7%D8%B1%DA%A9%D8%AA%DB%8C%D9%86%DA%AF\"><\/span>\u062a\u0641\u0627\u0648\u062a CRM \u0648 \u062f\u06cc\u062a\u0627\u0628\u06cc\u0633 \u0645\u0627\u0631\u06a9\u062a\u06cc\u0646\u06af<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u062f\u06cc\u062a\u0627\u0628\u06cc\u0633 \u0645\u0627\u0631\u06a9\u062a\u06cc\u0646\u06af (Database Marketing) \u06cc\u0627 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u0645\u0628\u062a\u0646\u06cc \u0628\u0631 \u067e\u0627\u06cc\u06af\u0627\u0647 \u062f\u0627\u062f\u0647\u060c \u0646\u0648\u0639\u06cc \u0627\u0632 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u0645\u0633\u062a\u0642\u06cc\u0645 \u0627\u0633\u062a \u06a9\u0647 \u062f\u0631 \u0622\u0646 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627 \u0628\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0628\u0627\u0646\u06a9 \u0627\u0637\u0644\u0627\u0639\u0627\u062a\u06cc \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u060c \u06a9\u0645\u067e\u06cc\u0646\u200c\u0647\u0627\u06cc\u06cc \u0647\u062f\u0641\u0645\u0646\u062f \u0637\u0631\u0627\u062d\u06cc \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f. \u062a\u0645\u0631\u06a9\u0632 \u0627\u0635\u0644\u06cc \u062f\u06cc\u062a\u0627\u0628\u06cc\u0633 \u0645\u0627\u0631\u06a9\u062a\u06cc\u0646\u06af \u0628\u0631 \u062c\u0645\u0639\u200c\u0622\u0648\u0631\u06cc\u060c \u0630\u062e\u06cc\u0631\u0647 \u0648 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0628\u0631\u0627\u06cc \u0627\u062c\u0631\u0627\u06cc \u067e\u06cc\u0627\u0645\u200c\u0647\u0627\u06cc \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc \u0634\u062e\u0635\u06cc\u200c\u0633\u0627\u0632\u06cc\u200c\u0634\u062f\u0647 \u0627\u0633\u062a. \u0627\u0645\u0627 \u0628\u0631\u062e\u0644\u0627\u0641 CRM\u060c \u06a9\u0647 \u06cc\u06a9<strong> \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc \u062c\u0627\u0645\u0639<\/strong> \u0628\u0631\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u0648 <strong>\u0628\u0647\u06cc\u0646\u0647\u200c\u0633\u0627\u0632\u06cc \u0631\u0648\u0627\u0628\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc<\/strong> \u062f\u0631 \u06a9\u0644 \u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u0627\u0648\u0633\u062a\u060c \u062f\u06cc\u062a\u0627\u0628\u06cc\u0633 \u0645\u0627\u0631\u06a9\u062a\u06cc\u0646\u06af \u062a\u0646\u0647\u0627 \u0628\u0647 \u0627\u0631\u0633\u0627\u0644 \u067e\u06cc\u0627\u0645 \u0648 \u062a\u062d\u0631\u06cc\u06a9 \u0628\u0647 \u062e\u0631\u06cc\u062f \u0645\u062d\u062f\u0648\u062f \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n\n\n\n<p><strong>\u062c\u062f\u0648\u0644 \u0645\u0642\u0627\u06cc\u0633\u0647 CRM \u0648 \u062f\u06cc\u062a\u0627\u0628\u06cc\u0633 \u0645\u0627\u0631\u06a9\u062a\u06cc\u0646\u06af<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0645\u0639\u06cc\u0627\u0631 \u0645\u0642\u0627\u06cc\u0633\u0647<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>CRM (\u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc)<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u062f\u06cc\u062a\u0627\u0628\u06cc\u0633 \u0645\u0627\u0631\u06a9\u062a\u06cc\u0646\u06af<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u062a\u0639\u0631\u06cc\u0641 \u06a9\u0644\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0633\u06cc\u0633\u062a\u0645 \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0628\u0631\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u06a9\u0644 \u0631\u0627\u0628\u0637\u0647 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc \u062f\u0631 \u0637\u0648\u0644 \u0632\u0645\u0627\u0646<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0631\u0648\u0634 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u0628\u0631\u0627\u06cc \u0647\u062f\u0641\u200c\u06af\u06cc\u0631\u06cc \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0627\u0632 \u0637\u0631\u06cc\u0642 \u0628\u0627\u0646\u06a9 \u0627\u0637\u0644\u0627\u0639\u0627\u062a<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u062a\u0645\u0631\u06a9\u0632 \u0627\u0635\u0644\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062a\u0639\u0627\u0645\u0644 \u0645\u0633\u062a\u0645\u0631\u060c \u062a\u062c\u0631\u0628\u0647 \u0634\u062e\u0635\u06cc\u200c\u0633\u0627\u0632\u06cc\u200c\u0634\u062f\u0647\u060c \u0648\u0641\u0627\u062f\u0627\u0631\u0633\u0627\u0632\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0627\u0631\u0633\u0627\u0644 \u067e\u06cc\u0627\u0645\u200c\u0647\u0627\u06cc \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc \u0647\u062f\u0641\u0645\u0646\u062f<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0645\u062e\u0627\u0637\u0628 \u0647\u062f\u0641<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0628\u0627\u0644\u0642\u0648\u0647\u060c \u0641\u0639\u0644\u06cc\u060c \u0631\u0647\u0627\u0634\u062f\u0647<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u062b\u0628\u062a\u200c\u0634\u062f\u0647 \u062f\u0631 \u067e\u0627\u06cc\u06af\u0627\u0647 \u062f\u0627\u062f\u0647<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0646\u0648\u0639 \u062f\u0627\u062f\u0647\u200c\u0647\u0627<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0631\u0641\u062a\u0627\u0631\u06cc\u060c \u062a\u062d\u0644\u06cc\u0644\u06cc\u060c \u062a\u0631\u0627\u06a9\u0646\u0634\u06cc\u060c \u062a\u0639\u0627\u0645\u0644\u0627\u062a \u0686\u0646\u062f\u06a9\u0627\u0646\u0627\u0644\u0647<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc \u067e\u0627\u06cc\u0647\u200c\u0627\u06cc \u0648 \u062a\u0631\u0627\u06a9\u0646\u0634\u06cc \u0645\u0634\u062a\u0631\u06cc\u0627\u0646<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u06a9\u0627\u0631\u0628\u0631\u062f \u0627\u0635\u0644\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0641\u0631\u0648\u0634\u060c \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc\u060c \u062a\u062d\u0644\u06cc\u0644\u060c \u0628\u0647\u0628\u0648\u062f \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0627\u062c\u0631\u0627\u06cc \u06a9\u0645\u067e\u06cc\u0646\u200c\u0647\u0627\u06cc \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc \u06cc\u0627 \u0627\u0628\u0632\u0627\u0631\u061f<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc + \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0627\u0628\u0632\u0627\u0631 \u06cc\u0627 \u0631\u0648\u0634 \u0627\u062c\u0631\u0627\u06cc\u06cc \u062f\u0631 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0645\u062b\u0627\u0644 \u06a9\u0627\u0631\u0628\u0631\u062f\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u067e\u06cc\u06af\u06cc\u0631\u06cc \u062a\u0639\u0627\u0645\u0644\u0627\u062a\u060c \u062a\u062d\u0644\u06cc\u0644 \u0686\u0631\u062e\u0647 \u0641\u0631\u0648\u0634\u060c \u0628\u0647\u0628\u0648\u062f \u0648\u0641\u0627\u062f\u0627\u0631\u06cc \u0645\u0634\u062a\u0631\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0627\u0631\u0633\u0627\u0644 \u067e\u06cc\u0627\u0645 \u062a\u062e\u0641\u06cc\u0641 \u0628\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u06cc \u06a9\u0647 \u0627\u062e\u06cc\u0631\u0627\u064b \u062e\u0631\u06cc\u062f \u06a9\u0631\u062f\u0647\u200c\u0627\u0646\u062f<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u0627\u06af\u0631\u0686\u0647 \u062f\u06cc\u062a\u0627\u0628\u06cc\u0633 \u0645\u0627\u0631\u06a9\u062a\u06cc\u0646\u06af \u06cc\u06a9\u06cc \u0627\u0632 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0642\u062f\u0631\u062a\u0645\u0646\u062f \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u0645\u0633\u062a\u0642\u06cc\u0645 \u0627\u0633\u062a\u060c \u0627\u0645\u0627 \u0646\u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u062c\u0627\u06cc\u06af\u0632\u06cc\u0646 CRM \u0634\u0648\u062f. CRM \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u06cc\u06a9 \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc \u0641\u0631\u0627\u06af\u06cc\u0631\u060c \u0631\u0648\u0627\u0628\u0637 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u062f\u0631 \u062a\u0645\u0627\u0645 \u0645\u0631\u0627\u062d\u0644 <strong>\u0631\u062f\u06cc\u0627\u0628\u06cc\u060c \u062a\u062d\u0644\u06cc\u0644 \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a<\/strong> \u0645\u06cc\u200c\u06a9\u0646\u062f\u061b \u062f\u0631 \u062d\u0627\u0644\u06cc\u200c\u06a9\u0647 \u062f\u06cc\u062a\u0627\u0628\u06cc\u0633 \u0645\u0627\u0631\u06a9\u062a\u06cc\u0646\u06af \u062a\u0646\u0647\u0627 \u0628\u0631 \u0628\u062e\u0634 \u06a9\u0648\u0686\u06a9\u06cc \u0627\u0632 \u0627\u06cc\u0646 \u0686\u0631\u062e\u0647 (\u062a\u0628\u0644\u06cc\u063a\u0627\u062a \u0647\u062f\u0641\u0645\u0646\u062f) \u062a\u0645\u0631\u06a9\u0632 \u062f\u0627\u0631\u062f. \u062f\u0631\u0648\u0627\u0642\u0639\u060c CRM \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0632\u06cc\u0631\u0633\u0627\u062e\u062a\u06cc \u0647\u0648\u0634\u0645\u0646\u062f \u0628\u0631\u0627\u06cc \u0627\u062c\u0631\u0627\u06cc \u0645\u0624\u062b\u0631\u062a\u0631 \u062f\u06cc\u062a\u0627\u0628\u06cc\u0633 \u0645\u0627\u0631\u06a9\u062a\u06cc\u0646\u06af \u0641\u0631\u0627\u0647\u0645 \u06a9\u0646\u062f.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"_%D8%AA%D9%81%D8%A7%D9%88%D8%AA_CRM_%D9%88_%D8%A7%D8%AA%D9%88%D9%85%D8%A7%D8%B3%DB%8C%D9%88%D9%86_%D8%A8%D8%A7%D8%B2%D8%A7%D8%B1%DB%8C%D8%A7%D8%A8%DB%8C\"><\/span>&nbsp;\u062a\u0641\u0627\u0648\u062a CRM \u0648 \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc (Marketing Automation) \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0627\u0632 \u0627\u0628\u0632\u0627\u0631\u0647\u0627 \u0648 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u0633\u062a \u06a9\u0647 \u0628\u0647 \u062a\u06cc\u0645\u200c\u0647\u0627\u06cc \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u062a\u06a9\u0631\u0627\u0631\u06cc \u0645\u0627\u0646\u0646\u062f \u0627\u0631\u0633\u0627\u0644 \u0627\u06cc\u0645\u06cc\u0644\u060c \u067e\u06cc\u06af\u06cc\u0631\u06cc \u0644\u06cc\u062f\u0647\u0627\u060c \u067e\u0631\u0648\u0631\u0634 \u0633\u0631\u0646\u062e\u200c\u0647\u0627 \u0648 \u0627\u062c\u0631\u0627\u06cc \u06a9\u0645\u067e\u06cc\u0646\u200c\u0647\u0627 \u0631\u0627 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u062e\u0648\u062f\u06a9\u0627\u0631 \u0627\u0646\u062c\u0627\u0645 \u062f\u0647\u0646\u062f. \u0647\u062f\u0641 \u0627\u06cc\u0646 \u0633\u06cc\u0633\u062a\u0645\u060c \u0627\u0641\u0632\u0627\u06cc\u0634 \u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc \u0648 \u0634\u062e\u0635\u06cc\u200c\u0633\u0627\u0632\u06cc \u067e\u06cc\u0627\u0645\u200c\u0647\u0627 \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0628\u0627\u0644\u0642\u0648\u0647 \u062f\u0631 \u0645\u0631\u0627\u062d\u0644 \u0627\u0648\u0644\u06cc\u0647 \u0642\u06cc\u0641 \u0641\u0631\u0648\u0634 \u0627\u0633\u062a. \u0628\u0627 \u0648\u062c\u0648\u062f \u0634\u0628\u0627\u0647\u062a\u200c\u0647\u0627\u06cc\u06cc \u062f\u0631 \u0628\u0631\u062e\u06cc \u0648\u0638\u0627\u06cc\u0641\u060c \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u0628\u0627 CRM \u06a9\u0647 \u062a\u0645\u0631\u06a9\u0632 \u0627\u0635\u0644\u06cc\u200c\u0627\u0634 \u0628\u0631 <strong>\u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u0639\u0627\u0645\u0644\u0627\u062a \u06a9\u0644\u06cc<\/strong> \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc \u062f\u0631 \u0633\u0637\u062d \u0641\u0631\u0648\u0634\u060c \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0648 \u062a\u062d\u0644\u06cc\u0644 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u0633\u062a\u060c \u0645\u062a\u0641\u0627\u0648\u062a \u0627\u0633\u062a.<\/p>\n\n\n\n<p><strong>\u062c\u062f\u0648\u0644 \u0645\u0642\u0627\u06cc\u0633\u0647 CRM \u0648 \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>\u0645\u0639\u06cc\u0627\u0631 \u0645\u0642\u0627\u06cc\u0633\u0647<\/td><td>CRM (\u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc)<\/td><td>\u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc<\/td><\/tr><tr><td>\u062a\u0645\u0631\u06a9\u0632 \u0627\u0635\u0644\u06cc<\/td><td>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0648 \u0628\u0647\u06cc\u0646\u0647\u200c\u0633\u0627\u0632\u06cc \u062a\u0639\u0627\u0645\u0644\u0627\u062a \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc \u062f\u0631 \u06a9\u0644 \u0686\u0631\u062e\u0647 \u0639\u0645\u0631<\/td><td>\u062e\u0648\u062f\u06a9\u0627\u0631\u0633\u0627\u0632\u06cc \u06a9\u0645\u067e\u06cc\u0646\u200c\u0647\u0627 \u0648 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc<\/td><\/tr><tr><td>\u0647\u062f\u0641 \u0646\u0647\u0627\u06cc\u06cc<\/td><td>\u0627\u0641\u0632\u0627\u06cc\u0634 \u0631\u0636\u0627\u06cc\u062a\u060c \u0648\u0641\u0627\u062f\u0627\u0631\u06cc \u0648 \u0627\u0631\u0632\u0634 \u0637\u0648\u0644 \u0639\u0645\u0631 \u0645\u0634\u062a\u0631\u06cc<\/td><td>\u062a\u0648\u0644\u06cc\u062f \u0648 \u067e\u0631\u0648\u0631\u0634 \u0644\u06cc\u062f \u0628\u0631\u0627\u06cc \u062a\u062d\u0648\u06cc\u0644 \u0628\u0647 \u062a\u06cc\u0645 \u0641\u0631\u0648\u0634<\/td><\/tr><tr><td>\u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0627\u0635\u0644\u06cc<\/td><td>\u062a\u06cc\u0645 \u0641\u0631\u0648\u0634\u060c \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc\u060c \u0645\u062f\u06cc\u0631\u06cc\u062a<\/td><td>\u062a\u06cc\u0645 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc<\/td><\/tr><tr><td>\u0646\u0648\u0639 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627<\/td><td>\u067e\u06cc\u06af\u06cc\u0631\u06cc \u0641\u0631\u0648\u0634\u060c \u0645\u062f\u06cc\u0631\u06cc\u062a \u0648\u0638\u0627\u06cc\u0641\u060c \u062e\u062f\u0645\u0627\u062a \u0645\u0634\u062a\u0631\u06cc<\/td><td>\u0627\u06cc\u0645\u06cc\u0644 \u0645\u0627\u0631\u06a9\u062a\u06cc\u0646\u06af\u060c \u0635\u0641\u062d\u0627\u062a \u0641\u0631\u0648\u062f\u060c \u06a9\u0645\u067e\u06cc\u0646\u200c\u0647\u0627\u06cc \u0642\u0637\u0631\u0647\u200c\u0627\u06cc<\/td><\/tr><tr><td>\u0646\u0648\u0639 \u062f\u0627\u062f\u0647\u200c\u0647\u0627<\/td><td>\u062a\u0639\u0627\u0645\u0644\u0627\u062a \u0645\u0634\u062a\u0631\u06cc\u060c \u0633\u0648\u0627\u0628\u0642 \u062e\u0631\u06cc\u062f\u060c \u06af\u0632\u0627\u0631\u0634\u200c\u0647\u0627\u06cc \u0641\u0631\u0648\u0634<\/td><td>\u0631\u0641\u062a\u0627\u0631 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646\u060c \u0646\u0631\u062e \u0628\u0627\u0632 \u0634\u062f\u0646 \u0627\u06cc\u0645\u06cc\u0644\u060c \u06a9\u0644\u06cc\u06a9 \u0648 \u062a\u0628\u062f\u06cc\u0644<\/td><\/tr><tr><td>\u062e\u0631\u0648\u062c\u06cc \u0627\u0635\u0644\u06cc<\/td><td>\u0628\u06cc\u0646\u0634 \u062f\u0631\u0628\u0627\u0631\u0647 \u0631\u0648\u0627\u0628\u0637 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0648 \u0639\u0645\u0644\u06a9\u0631\u062f \u062a\u06cc\u0645 \u0641\u0631\u0648\u0634<\/td><td>\u0644\u06cc\u062f\u0647\u0627\u06cc \u067e\u0631\u0648\u0631\u0634\u200c\u06cc\u0627\u0641\u062a\u0647 \u0648 \u0622\u0645\u0627\u062f\u0647 \u0641\u0631\u0648\u0634<\/td><\/tr><tr><td>\u0627\u062f\u063a\u0627\u0645 \u0628\u0627 \u0633\u06cc\u0633\u062a\u0645 \u062f\u06cc\u06af\u0631<\/td><td>\u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0628\u0627 \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u0648 ERP \u0627\u062f\u063a\u0627\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f<\/td><td>\u0627\u063a\u0644\u0628 \u0628\u0627 CRM \u0627\u062f\u063a\u0627\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f \u062a\u0627 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0628\u0647 \u0641\u0631\u0648\u0634 \u0645\u0646\u062a\u0642\u0644 \u0634\u0648\u062f<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u062a\u0641\u0627\u0648\u062a-crm-\u0628\u0627-\u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc-\u062f\u06cc\u06af\u0647.png\" alt=\"\u062a\u0641\u0627\u0648\u062a crm \u0628\u0627 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u062f\u06cc\u06af\u0631\" class=\"wp-image-5621\" srcset=\"https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u062a\u0641\u0627\u0648\u062a-crm-\u0628\u0627-\u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc-\u062f\u06cc\u06af\u0647.png 960w, https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u062a\u0641\u0627\u0648\u062a-crm-\u0628\u0627-\u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc-\u062f\u06cc\u06af\u0647-300x169.png 300w, https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u062a\u0641\u0627\u0648\u062a-crm-\u0628\u0627-\u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc-\u062f\u06cc\u06af\u0647-768x432.png 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n<p>\u062f\u0631 \u062d\u0627\u0644\u06cc \u06a9\u0647 \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u062a\u0645\u0631\u06a9\u0632 \u0648\u06cc\u0698\u0647\u200c\u0627\u06cc \u0628\u0631 \u0627\u0641\u0632\u0627\u06cc\u0634 \u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u0648 \u062a\u0648\u0644\u06cc\u062f \u0644\u06cc\u062f\u0647\u0627\u06cc \u0628\u0627\u06a9\u06cc\u0641\u06cc\u062a \u062f\u0627\u0631\u062f\u060c CRM \u0628\u0647 \u062f\u0646\u0628\u0627\u0644 <strong>\u0633\u0627\u062e\u062a\u0646 \u06cc\u06a9 \u0646\u0645\u0627\u06cc \u06f3\u06f6\u06f0 \u062f\u0631\u062c\u0647 \u0627\u0632 \u0645\u0634\u062a\u0631\u06cc \u0648 \u062a\u0642\u0648\u06cc\u062a \u0627\u0631\u062a\u0628\u0627\u0637<\/strong> \u0628\u0627 \u0627\u0648 \u062f\u0631 \u062a\u0645\u0627\u0645\u06cc \u0645\u0631\u0627\u062d\u0644 \u062a\u0639\u0627\u0645\u0644 \u0627\u0633\u062a. \u0627\u06cc\u0646 \u062f\u0648 \u0627\u0628\u0632\u0627\u0631\u060c \u0645\u06a9\u0645\u0644 \u06cc\u06a9\u062f\u06cc\u06af\u0631\u0646\u062f\u060c \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u0644\u06cc\u062f \u062a\u0648\u0644\u06cc\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f \u0648 CRM \u0645\u0633\u06cc\u0631 <strong>\u062a\u0628\u062f\u06cc\u0644 \u0622\u0646 \u0644\u06cc\u062f \u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0648\u0641\u0627\u062f\u0627\u0631<\/strong> \u0631\u0627 \u0647\u0645\u0648\u0627\u0631 \u0645\u06cc\u200c\u0633\u0627\u0632\u062f. \u0628\u0631\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u0628\u0647 \u062f\u0646\u0628\u0627\u0644 \u0631\u0634\u062f \u067e\u0627\u06cc\u062f\u0627\u0631 \u0647\u0633\u062a\u0646\u062f\u060c \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0647\u0645\u200c\u0632\u0645\u0627\u0646 \u0627\u0632 \u0627\u06cc\u0646 \u062f\u0648 \u0633\u06cc\u0633\u062a\u0645\u060c \u06cc\u06a9 \u0636\u0631\u0648\u0631\u062a \u0627\u0633\u062a \u0646\u0647 \u0627\u0646\u062a\u062e\u0627\u0628.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CRM_%D8%A8%D9%87%E2%80%8C%D8%B9%D9%86%D9%88%D8%A7%D9%86_%D8%B3%DB%8C%D8%B3%D8%AA%D9%85_%D8%AF%D8%B1_%D8%A8%D8%B1%D8%A7%D8%A8%D8%B1_CRM_%D8%A8%D9%87%E2%80%8C%D8%B9%D9%86%D9%88%D8%A7%D9%86_%D8%A7%D8%A8%D8%B2%D8%A7%D8%B1\"><\/span>CRM \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u0633\u06cc\u0633\u062a\u0645 \u062f\u0631 \u0628\u0631\u0627\u0628\u0631 CRM \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u0627\u0628\u0632\u0627\u0631<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>CRM \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u06cc\u06a9 \u0627\u0628\u0632\u0627\u0631\u060c \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0628\u0647 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u06cc \u0627\u0637\u0644\u0627\u0642 \u0645\u06cc\u200c\u0634\u0648\u062f \u06a9\u0647 \u0628\u0631\u0627\u06cc \u062b\u0628\u062a\u060c \u0645\u062f\u06cc\u0631\u06cc\u062a \u0648 \u067e\u06cc\u06af\u06cc\u0631\u06cc \u062a\u0639\u0627\u0645\u0644\u0627\u062a \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f\u061b \u0627\u0645\u0627 CRM \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u06cc\u06a9 \u0633\u06cc\u0633\u062a\u0645\u060c \u0641\u0631\u0627\u062a\u0631 \u0627\u0632 \u06cc\u06a9 \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0633\u062a \u0648 \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0627\u0632 \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627\u060c \u0641\u0631\u0647\u0646\u06af \u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u0648 \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc\u200c\u0647\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc\u200c\u0645\u062d\u0648\u0631 \u0627\u0633\u062a \u06a9\u0647 \u0647\u0645\u0647 \u0628\u062e\u0634\u200c\u0647\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646 \u0631\u0627 \u062f\u0631\u06af\u06cc\u0631 \u0645\u06cc\u200c\u06a9\u0646\u062f. \u062f\u0631 \u0648\u0627\u0642\u0639\u060c \u062f\u0631 \u062d\u0627\u0644\u06cc \u06a9\u0647 \u0627\u0628\u0632\u0627\u0631 CRM \u062a\u0646\u0647\u0627 \u0648\u0633\u06cc\u0644\u0647\u200c\u0627\u06cc \u0628\u0631\u0627\u06cc \u0627\u062c\u0631\u0627\u0633\u062a\u060c \u0633\u06cc\u0633\u062a\u0645 CRM \u0646\u06af\u0631\u0634\u06cc \u06a9\u0644\u200c\u0646\u06af\u0631 \u0648 \u067e\u0627\u06cc\u062f\u0627\u0631 \u0646\u0633\u0628\u062a \u0628\u0647 \u062a\u062c\u0631\u0628\u0647 \u0648 \u0648\u0641\u0627\u062f\u0627\u0631\u06cc \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0646\u0645\u0627\u06cc\u0646\u062f\u06af\u06cc \u0645\u06cc\u200c\u06a9\u0646\u062f \u06a9\u0647 \u0628\u062f\u0648\u0646 \u0622\u0646\u060c \u062d\u062a\u06cc \u067e\u06cc\u0634\u0631\u0641\u062a\u0647\u200c\u062a\u0631\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u0647\u0627 \u0646\u06cc\u0632 \u0628\u0647 \u0646\u062a\u0627\u06cc\u062c \u0645\u0637\u0644\u0648\u0628 \u0646\u062e\u0648\u0627\u0647\u0646\u062f \u0631\u0633\u06cc\u062f.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D9%85%D8%B2%D8%A7%DB%8C%D8%A7_%D9%88_%DA%86%D8%A7%D9%84%D8%B4%E2%80%8E%E2%80%8C%D9%87%D8%A7%DB%8C_%D9%85%D8%AF%DB%8C%D8%B1%DB%8C%D8%AA_%D8%A7%D8%B1%D8%AA%D8%A8%D8%A7%D8%B7_%D8%A8%D8%A7_%D9%85%D8%B4%D8%AA%D8%B1%DB%8C_CRM\"><\/span>\u0645\u0632\u0627\u06cc\u0627 \u0648 \u0686\u0627\u0644\u0634\u200e\u200c\u0647\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc (CRM)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0645\u0632\u0627\u06cc\u0627-\u0648-\u0686\u0627\u0644\u0634-crm.png\" alt=\"\u0645\u0632\u0627\u06cc\u0627 \u0648 \u0686\u0627\u0644\u0634\u200c\u0647\u0627\u06cc crm\" class=\"wp-image-5622\" srcset=\"https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0645\u0632\u0627\u06cc\u0627-\u0648-\u0686\u0627\u0644\u0634-crm.png 960w, https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0645\u0632\u0627\u06cc\u0627-\u0648-\u0686\u0627\u0644\u0634-crm-300x169.png 300w, https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0645\u0632\u0627\u06cc\u0627-\u0648-\u0686\u0627\u0644\u0634-crm-768x432.png 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n<p>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc (CRM) \u062f\u0631 \u062f\u0646\u06cc\u0627\u06cc \u0631\u0642\u0627\u0628\u062a\u06cc \u0627\u0645\u0631\u0648\u0632\u060c \u06cc\u06a9\u06cc \u0627\u0632 \u06a9\u0644\u06cc\u062f\u06cc\u200c\u062a\u0631\u06cc\u0646 \u0627\u0628\u0632\u0627\u0631\u0647\u0627 \u0628\u0631\u0627\u06cc \u0631\u0634\u062f \u067e\u0627\u06cc\u062f\u0627\u0631 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u0633\u062a. \u0627\u0632 \u0627\u0633\u062a\u0627\u0631\u062a\u0627\u067e\u200c\u0647\u0627\u06cc \u0646\u0648\u067e\u0627 \u06af\u0631\u0641\u062a\u0647 \u062a\u0627 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc \u0628\u0632\u0631\u06af\u060c \u0647\u0645\u0647 \u0628\u0647 \u062f\u0646\u0628\u0627\u0644 \u0631\u0627\u0647\u06a9\u0627\u0631\u0647\u0627\u06cc\u06cc \u0628\u0631\u0627\u06cc \u0634\u0646\u0627\u062e\u062a \u0628\u0647\u062a\u0631 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u060c \u0628\u0647\u0628\u0648\u062f \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u0641\u0631\u0648\u0634 \u0648 \u062d\u0641\u0638 \u0648\u0641\u0627\u062f\u0627\u0631\u06cc \u0647\u0633\u062a\u0646\u062f. \u0628\u0627 \u0627\u06cc\u0646 \u062d\u0627\u0644\u060c \u0645\u0627\u0646\u0646\u062f \u0647\u0631 \u0627\u0628\u0632\u0627\u0631 \u06cc\u0627 \u0633\u06cc\u0633\u062a\u0645 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u062f\u06cc\u06af\u0631\u060c CRM \u0646\u06cc\u0632 \u062f\u0631 \u06a9\u0646\u0627\u0631 \u0645\u0632\u0627\u06cc\u0627\u06cc \u0642\u0627\u0628\u0644\u200c\u062a\u0648\u062c\u0647\u060c \u0686\u0627\u0644\u0634\u200c\u0647\u0627\u06cc\u06cc \u062f\u0627\u0631\u062f \u06a9\u0647 \u0628\u0627\u06cc\u062f \u067e\u06cc\u0634 \u0627\u0632 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0628\u0647\u200c\u062e\u0648\u0628\u06cc \u0633\u0646\u062c\u06cc\u062f\u0647 \u0634\u0648\u062f.<\/p>\n\n\n\n<p><strong>\u0645\u0632\u0627\u06cc\u0627\u06cc CRM:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0627\u0641\u0632\u0627\u06cc\u0634 \u0646\u0631\u062e \u062a\u0628\u062f\u06cc\u0644:<\/strong> \u0628\u0627 \u067e\u06cc\u06af\u06cc\u0631\u06cc \u0628\u0647\u062a\u0631 \u0633\u0631\u0646\u062e\u200c\u0647\u0627 \u0648 \u0641\u0631\u0635\u062a\u200c\u0647\u0627\u060c \u0627\u062d\u062a\u0645\u0627\u0644 \u062a\u0628\u062f\u06cc\u0644 \u0622\u0646\u200c\u0647\u0627 \u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0648\u0627\u0642\u0639\u06cc \u0627\u0641\u0632\u0627\u06cc\u0634 \u0645\u06cc\u200c\u06cc\u0627\u0628\u062f\u061b<\/li>\n\n\n\n<li><strong>\u06a9\u0627\u0647\u0634 \u0647\u0632\u06cc\u0646\u0647 \u062c\u0630\u0628 \u0645\u0634\u062a\u0631\u06cc:<\/strong> CRM \u0628\u0627 \u0647\u062f\u0641\u200c\u06af\u0630\u0627\u0631\u06cc \u062f\u0642\u06cc\u0642\u200c\u062a\u0631\u060c \u0647\u0632\u06cc\u0646\u0647\u200c\u0647\u0627\u06cc \u062a\u0628\u0644\u06cc\u063a\u0627\u062a \u0648 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u0631\u0627 \u06a9\u0627\u0647\u0634 \u0645\u06cc\u200c\u062f\u0647\u062f\u061b<\/li>\n\n\n\n<li><strong>\u0648\u0641\u0627\u062f\u0627\u0631\u06cc \u0628\u06cc\u0634\u062a\u0631 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646: <\/strong>\u067e\u06cc\u06af\u06cc\u0631\u06cc \u0645\u0633\u062a\u0645\u0631\u060c \u0627\u0631\u062a\u0628\u0627\u0637 \u0634\u062e\u0635\u06cc\u200c\u0633\u0627\u0632\u06cc\u200c\u0634\u062f\u0647 \u0648 \u062e\u062f\u0645\u0627\u062a \u0645\u0646\u0627\u0633\u0628\u060c \u0645\u0646\u062c\u0631 \u0628\u0647 \u062d\u0641\u0638 \u0645\u0634\u062a\u0631\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f\u061b<\/li>\n\n\n\n<li><strong>\u0627\u0641\u0632\u0627\u06cc\u0634 \u0634\u0641\u0627\u0641\u06cc\u062a \u0648 \u0646\u0638\u0645 \u062a\u06cc\u0645\u06cc:<\/strong> \u06af\u0632\u0627\u0631\u0634\u200c\u0647\u0627\u06cc \u062f\u0642\u06cc\u0642\u060c \u0648\u0638\u0627\u06cc\u0641 \u0631\u0648\u0634\u0646 \u0648 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u062a\u0645\u0631\u06a9\u0632 \u0628\u0627\u0639\u062b \u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc \u0628\u06cc\u0634\u062a\u0631 \u062a\u06cc\u0645 \u0641\u0631\u0648\u0634 \u0648 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0686\u0627\u0644\u0634\u200c\u0647\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc CRM:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0647\u0632\u06cc\u0646\u0647 \u0627\u0648\u0644\u06cc\u0647 \u0628\u0627\u0644\u0627:<\/strong> \u062e\u0631\u06cc\u062f\u060c \u0633\u0641\u0627\u0631\u0634\u06cc\u200c\u0633\u0627\u0632\u06cc \u0648 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0628\u0631\u062e\u06cc \u0627\u0632 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u0647\u0627\u06cc CRM\u060c \u0628\u0647\u200c\u0648\u06cc\u0698\u0647 \u0628\u0631\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc \u06a9\u0648\u0686\u06a9\u060c \u06af\u0631\u0627\u0646 \u0627\u0633\u062a\u061b<\/li>\n\n\n\n<li><strong>\u0646\u06cc\u0627\u0632 \u0628\u0647 \u0622\u0645\u0648\u0632\u0634 \u0648 \u067e\u0630\u06cc\u0631\u0634 \u06a9\u0627\u0631\u06a9\u0646\u0627\u0646:<\/strong> \u0628\u062f\u0648\u0646 \u0622\u0645\u0648\u0632\u0634 \u06a9\u0627\u0641\u06cc\u060c \u062a\u06cc\u0645 \u0641\u0631\u0648\u0634 \u06cc\u0627 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0645\u0642\u0627\u0648\u0645\u062a \u0646\u0634\u0627\u0646 \u062f\u0627\u062f\u0647 \u06cc\u0627 \u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc \u06a9\u0627\u0647\u0634 \u06cc\u0627\u0628\u062f\u061b<\/li>\n\n\n\n<li><strong>\u067e\u06cc\u0686\u06cc\u062f\u06af\u06cc \u062f\u0631 \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647\u200c\u0633\u0627\u0632\u06cc: <\/strong>\u0627\u062a\u0635\u0627\u0644 CRM \u0628\u0627 \u0633\u0627\u06cc\u0631 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u0647\u0627 (\u0645\u062b\u0644 \u062d\u0633\u0627\u0628\u062f\u0627\u0631\u06cc \u06cc\u0627 \u0641\u0631\u0648\u0634\u06af\u0627\u0647 \u0622\u0646\u0644\u0627\u06cc\u0646) \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0632\u0645\u0627\u0646\u200c\u0628\u0631 \u0648 \u067e\u06cc\u0686\u06cc\u062f\u0647 \u0628\u0627\u0634\u062f.<br><\/li>\n<\/ul>\n\n\n\n<p>CRM \u0627\u06af\u0631 \u0628\u0647\u200c\u062f\u0631\u0633\u062a\u06cc \u0627\u0646\u062a\u062e\u0627\u0628 \u0648 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0634\u0648\u062f\u060c \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0628\u0647 \u06cc\u06a9\u06cc \u0627\u0632 \u0645\u0624\u062b\u0631\u062a\u0631\u06cc\u0646 \u0633\u0631\u0645\u0627\u06cc\u0647\u200c\u06af\u0630\u0627\u0631\u06cc\u200c\u0647\u0627\u06cc \u06cc\u06a9 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u062a\u0628\u062f\u06cc\u0644 \u0634\u0648\u062f. \u0627\u0645\u0627 \u0645\u0648\u0641\u0642\u06cc\u062a \u0622\u0646 \u062f\u0631 \u06af\u0631\u0648 \u0622\u06af\u0627\u0647\u06cc \u0627\u0632 \u0645\u0632\u0627\u06cc\u0627 \u0648 \u0622\u0645\u0627\u062f\u06af\u06cc \u0628\u0631\u0627\u06cc \u0631\u0641\u0639 \u0686\u0627\u0644\u0634\u200c\u0647\u0627\u0633\u062a. \u06cc\u06a9 \u0627\u0646\u062a\u062e\u0627\u0628 \u0622\u06af\u0627\u0647\u0627\u0646\u0647 \u0648 \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc\u06a9\u060c \u06a9\u0644\u06cc\u062f \u0628\u0647\u0631\u0647\u200c\u0628\u0631\u062f\u0627\u0631\u06cc \u062d\u062f\u0627\u06a9\u062b\u0631\u06cc \u0627\u0632 \u0638\u0631\u0641\u06cc\u062a\u200c\u0647\u0627\u06cc CRM \u062e\u0648\u0627\u0647\u062f \u0628\u0648\u062f.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D9%85%D8%B9%DB%8C%D8%A7%D8%B1%D9%87%D8%A7%DB%8C_%D8%A7%D9%86%D8%AA%D8%AE%D8%A7%D8%A8_%D8%A8%D9%87%D8%AA%D8%B1%DB%8C%D9%86_%D9%86%D8%B1%D9%85%E2%80%8C%D8%A7%D9%81%D8%B2%D8%A7%D8%B1_CRM\"><\/span>\u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc \u0627\u0646\u062a\u062e\u0627\u0628 \u0628\u0647\u062a\u0631\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 CRM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0645\u0639\u06cc\u0627\u0631-\u0627\u0646\u062a\u062e\u0627\u0628crm.png\" alt=\"\u0645\u0639\u06cc\u0627\u0631\u200c\u0647\u0627\u06cc \u0627\u0646\u062a\u062e\u0627\u0628 crm\" class=\"wp-image-5623\" srcset=\"https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0645\u0639\u06cc\u0627\u0631-\u0627\u0646\u062a\u062e\u0627\u0628crm.png 960w, https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0645\u0639\u06cc\u0627\u0631-\u0627\u0646\u062a\u062e\u0627\u0628crm-300x169.png 300w, https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0645\u0639\u06cc\u0627\u0631-\u0627\u0646\u062a\u062e\u0627\u0628crm-768x432.png 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n<p>\u0627\u0646\u062a\u062e\u0627\u0628 \u0628\u0647\u062a\u0631\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 CRM \u0628\u0631\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u060c \u062a\u0646\u0647\u0627 \u0628\u0647 \u0645\u0639\u0631\u0648\u0641 \u0628\u0648\u062f\u0646 \u0628\u0631\u0646\u062f \u06cc\u0627 \u06af\u0633\u062a\u0631\u062f\u06af\u06cc \u0627\u0645\u06a9\u0627\u0646\u0627\u062a \u0648\u0627\u0628\u0633\u062a\u0647 \u0646\u06cc\u0633\u062a\u061b \u0628\u0644\u06a9\u0647 \u0628\u0627\u06cc\u062f \u0628\u0627 \u0634\u0646\u0627\u062e\u062a \u062f\u0642\u06cc\u0642 \u0627\u0632 <strong>\u0633\u0627\u062e\u062a\u0627\u0631 \u0633\u0627\u0632\u0645\u0627\u0646\u060c \u0646\u0648\u0639 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0648 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u062f\u0627\u062e\u0644\u06cc<\/strong> \u0627\u0646\u062c\u0627\u0645 \u0634\u0648\u062f. \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 CRM \u0642\u0631\u0627\u0631 \u0627\u0633\u062a <strong>\u0642\u0644\u0628 \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc<\/strong> \u0634\u0645\u0627 \u0628\u0627\u0634\u062f\u061b \u067e\u0633 \u0627\u0646\u062a\u062e\u0627\u0628 \u0622\u0646 \u0628\u0627\u06cc\u062f \u0628\u0631 \u067e\u0627\u06cc\u0647 \u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc\u06cc \u0645\u0634\u062e\u0635 \u0648 \u0645\u062a\u0646\u0627\u0633\u0628 \u0628\u0627 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0648\u0627\u0642\u0639\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0627\u0646\u062c\u0627\u0645 \u0634\u0648\u062f\u060c \u0646\u0647 \u0635\u0631\u0641\u0627\u064b \u062a\u0628\u0644\u06cc\u063a\u0627\u062a \u06cc\u0627 \u0634\u0647\u0631\u062a \u06cc\u06a9 \u0628\u0631\u0646\u062f. \u067e\u0633 \u0628\u0647\u062a\u0631 \u0627\u0633\u062a \u0628\u0647 \u0645\u0648\u0627\u0631\u062f \u0632\u06cc\u0631 \u062f\u0642\u062a \u06a9\u0646\u06cc\u062f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0645\u0642\u06cc\u0627\u0633 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631:<\/strong> \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0628\u0627\u06cc\u062f \u0645\u062a\u0646\u0627\u0633\u0628 \u0628\u0627 \u0627\u0646\u062f\u0627\u0632\u0647 \u0633\u0627\u0632\u0645\u0627\u0646 \u0628\u0627\u0634\u062f. \u06cc\u06a9 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u06a9\u0648\u0686\u06a9 \u0646\u06cc\u0627\u0632\u06cc \u0628\u0647 \u0627\u0645\u06a9\u0627\u0646\u0627\u062a \u067e\u06cc\u0686\u06cc\u062f\u0647 \u0648 \u067e\u0631\u0647\u0632\u06cc\u0646\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc \u0628\u0632\u0631\u06af \u0646\u062f\u0627\u0631\u062f. \u062f\u0631 \u0639\u0648\u0636\u060c \u0628\u0627\u06cc\u062f \u0628\u0647\u200c\u062f\u0646\u0628\u0627\u0644 CRM \u0633\u0627\u062f\u0647\u060c \u0645\u0642\u0631\u0648\u0646\u200c\u0628\u0647\u200c\u0635\u0631\u0641\u0647 \u0648 \u0642\u0627\u0628\u0644 \u062a\u0648\u0633\u0639\u0647 \u0628\u0627\u0634\u062f\u061b<\/li>\n\n\n\n<li><strong>\u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u062e\u0627\u0635 \u0635\u0646\u0639\u062a:<\/strong> \u0647\u0631 \u0635\u0646\u0639\u062a \u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627\u06cc \u0645\u0646\u062d\u0635\u0631\u0628\u0647\u200c\u0641\u0631\u062f\u06cc \u062f\u0627\u0631\u062f. \u0628\u0631\u0627\u06cc \u0645\u062b\u0627\u0644\u060c CRM \u0645\u0646\u0627\u0633\u0628 \u0634\u0631\u06a9\u062a\u200c\u0647\u0627\u06cc \u062e\u062f\u0645\u0627\u062a\u06cc \u0628\u0627\u06cc\u062f \u0631\u0648\u06cc \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0648 \u0632\u0645\u0627\u0646\u200c\u0628\u0646\u062f\u06cc \u062c\u0644\u0633\u0627\u062a \u0645\u062a\u0645\u0631\u06a9\u0632 \u0628\u0627\u0634\u062f\u060c \u062f\u0631 \u062d\u0627\u0644\u06cc\u200c\u06a9\u0647 \u0634\u0631\u06a9\u062a\u200c\u0647\u0627\u06cc \u0641\u0631\u0648\u0634 \u0645\u062d\u0635\u0648\u0644 \u0628\u0647 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0642\u06cc\u0641 \u0641\u0631\u0648\u0634 \u0648 \u0627\u0646\u0628\u0627\u0631 \u0645\u062a\u0635\u0644 \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u0646\u062f\u061b<\/li>\n\n\n\n<li><strong>\u0642\u0627\u0628\u0644\u06cc\u062a \u0634\u062e\u0635\u06cc\u200c\u0633\u0627\u0632\u06cc:<\/strong> \u0627\u0645\u06a9\u0627\u0646 \u062a\u063a\u06cc\u06cc\u0631 \u0641\u06cc\u0644\u062f\u0647\u0627\u060c \u06af\u0631\u062f\u0634 \u06a9\u0627\u0631 (workflow) \u0648 \u06af\u0632\u0627\u0631\u0634\u200c\u06af\u06cc\u0631\u06cc \u0628\u0631 \u0627\u0633\u0627\u0633 \u0633\u0627\u062e\u062a\u0627\u0631 \u062e\u0627\u0635 \u0633\u0627\u0632\u0645\u0627\u0646\u060c \u06cc\u06a9\u06cc \u0627\u0632 \u0627\u0631\u06a9\u0627\u0646 \u0645\u0647\u0645 \u0627\u0646\u062a\u062e\u0627\u0628 \u0627\u0633\u062a. \u06cc\u06a9 CRM \u0645\u0646\u0639\u0637\u0641\u060c \u0647\u0645\u0631\u0627\u0647 \u0631\u0634\u062f \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0634\u0645\u0627 \u062a\u063a\u06cc\u06cc\u0631 \u0645\u06cc\u200c\u06a9\u0646\u062f\u061b<\/li>\n\n\n\n<li><strong>\u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0648 \u0622\u0645\u0648\u0632\u0634:<\/strong> \u062f\u0633\u062a\u0631\u0633\u06cc \u0628\u0647 \u062a\u06cc\u0645 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0642\u0648\u06cc\u060c \u0622\u0645\u0648\u0632\u0634\u200c\u0647\u0627\u06cc \u062c\u0627\u0645\u0639 \u0648 \u0645\u062d\u062a\u0648\u0627\u06cc \u0631\u0627\u0647\u0646\u0645\u0627 \u0628\u0627\u0639\u062b \u0645\u06cc\u200c\u0634\u0648\u062f \u06a9\u0627\u0631\u06a9\u0646\u0627\u0646 \u0633\u0631\u06cc\u0639\u200c\u062a\u0631 \u0628\u0627 \u0633\u06cc\u0633\u062a\u0645 \u0647\u0645\u0627\u0647\u0646\u06af \u0634\u0648\u0646\u062f \u0648 \u0627\u0632 \u062a\u0645\u0627\u0645 \u0638\u0631\u0641\u06cc\u062a \u0622\u0646 \u0628\u0647\u0631\u0647 \u0628\u0628\u0631\u0646\u062f\u061b<\/li>\n\n\n\n<li><strong>\u0633\u0627\u062f\u06af\u06cc \u0627\u0633\u062a\u0641\u0627\u062f\u0647:<\/strong> \u062a\u062c\u0631\u0628\u0647 \u06a9\u0627\u0631\u0628\u0631\u06cc (UX) \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0646\u0642\u0634 \u0645\u0647\u0645\u06cc \u062f\u0631 \u0645\u06cc\u0632\u0627\u0646 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0648 \u067e\u0630\u06cc\u0631\u0634 \u0622\u0646 \u062f\u0627\u0631\u062f. \u0627\u06af\u0631 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0646\u062a\u0648\u0627\u0646\u0646\u062f \u0628\u0647 \u0631\u0627\u062d\u062a\u06cc \u0628\u0627 \u0633\u06cc\u0633\u062a\u0645 \u06a9\u0627\u0631 \u06a9\u0646\u0646\u062f\u060c \u062d\u062a\u06cc \u0628\u0647\u062a\u0631\u06cc\u0646 CRM \u0647\u0645 \u0628\u06cc\u200c\u0627\u062b\u0631 \u062e\u0648\u0627\u0647\u062f \u0628\u0648\u062f.<\/li>\n<\/ul>\n\n\n\n<p>\u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 CRM \u0642\u0631\u0627\u0631 \u0627\u0633\u062a \u0628\u0647 \u06cc\u06a9 <strong>\u0633\u0631\u0645\u0627\u06cc\u0647 \u0628\u0644\u0646\u062f\u0645\u062f\u062a \u062f\u0631 \u0628\u0647\u0628\u0648\u062f \u0631\u0627\u0628\u0637\u0647 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc<\/strong> \u0648 \u0627\u0641\u0632\u0627\u06cc\u0634 \u0641\u0631\u0648\u0634 \u062a\u0628\u062f\u06cc\u0644 \u0634\u0648\u062f. \u0628\u0646\u0627\u0628\u0631\u0627\u06cc\u0646\u060c \u0627\u0646\u062a\u062e\u0627\u0628 \u0622\u0646 \u0628\u0627\u06cc\u062f \u0646\u062a\u06cc\u062c\u0647 \u062a\u062d\u0644\u06cc\u0644 \u062f\u0642\u06cc\u0642 \u0648 \u0645\u0642\u0627\u06cc\u0633\u0647 \u0647\u0648\u0634\u0645\u0646\u062f\u0627\u0646\u0647 \u0628\u0627\u0634\u062f\u060c \u0646\u0647 \u06cc\u06a9 \u062a\u0635\u0645\u06cc\u0645 \u0639\u062c\u0648\u0644\u0627\u0646\u0647 \u06cc\u0627 \u0635\u0631\u0641\u0627\u064b \u0628\u0631 \u0627\u0633\u0627\u0633 \u062a\u0628\u0644\u06cc\u063a\u0627\u062a. <strong>\u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u0628\u06cc\u0646 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0648\u0627\u0642\u0639\u06cc \u0648 \u0627\u0645\u06a9\u0627\u0646\u0627\u062a CRM<\/strong>\u060c \u06a9\u0644\u06cc\u062f \u0645\u0648\u0641\u0642\u06cc\u062a \u062f\u0631 \u0627\u062c\u0631\u0627\u06cc \u0622\u0646 \u0627\u0633\u062a.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"_%D8%A8%D8%B1%D8%B1%D8%B3%DB%8C_%D9%88_%D9%85%D9%82%D8%A7%DB%8C%D8%B3%D9%87_%D8%A8%D9%87%D8%AA%D8%B1%DB%8C%D9%86_CRM%E2%80%8C%D9%87%D8%A7%DB%8C_%D8%A7%DB%8C%D8%B1%D8%A7%D9%86%DB%8C\"><\/span>&nbsp;\u0628\u0631\u0631\u0633\u06cc \u0648 \u0645\u0642\u0627\u06cc\u0633\u0647 \u0628\u0647\u062a\u0631\u06cc\u0646 CRM\u200c\u0647\u0627\u06cc \u0627\u06cc\u0631\u0627\u0646\u06cc<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u062f\u0631 \u0633\u0627\u0644\u200c\u0647\u0627\u06cc \u0627\u062e\u06cc\u0631\u060c \u0628\u0627\u0632\u0627\u0631 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u0647\u0627\u06cc CRM \u0627\u06cc\u0631\u0627\u0646\u06cc \u0631\u0634\u062f \u0642\u0627\u0628\u0644 \u062a\u0648\u062c\u0647\u06cc \u062f\u0627\u0634\u062a\u0647 \u0648 \u0628\u0631\u0646\u062f\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u0628\u0627 \u062a\u0645\u0631\u06a9\u0632 \u0628\u0631 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0628\u0648\u0645\u06cc\u060c \u0631\u0627\u0647\u06a9\u0627\u0631\u0647\u0627\u06cc \u0645\u062a\u0646\u0648\u0639\u06cc \u0631\u0627 \u0628\u0631\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc \u062f\u0627\u062e\u0644\u06cc \u0627\u0631\u0627\u0626\u0647 \u062f\u0627\u062f\u0647\u200c\u0627\u0646\u062f. \u0627\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u0647\u0627 \u062f\u0631 \u0639\u06cc\u0646 \u0627\u0631\u0627\u0626\u0647 \u0627\u0645\u06a9\u0627\u0646\u0627\u062a \u067e\u0627\u06cc\u0647 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc\u060c \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0633\u0639\u06cc \u06a9\u0631\u062f\u0647\u200c\u0627\u0646\u062f \u062a\u0627 \u0628\u0627 <strong>\u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0641\u0627\u0631\u0633\u06cc\u060c \u0642\u06cc\u0645\u062a\u200c\u06af\u0630\u0627\u0631\u06cc \u0631\u06cc\u0627\u0644\u06cc \u0648 \u0633\u0627\u0632\u06af\u0627\u0631\u06cc \u0628\u0627 \u0641\u0631\u0647\u0646\u06af \u06a9\u0627\u0631\u06cc \u0627\u06cc\u0631\u0627\u0646\u060c<\/strong> \u062c\u0627\u06cc\u06af\u0632\u06cc\u0646\u06cc \u0645\u0646\u0627\u0633\u0628 \u0628\u0631\u0627\u06cc \u0646\u0645\u0648\u0646\u0647\u200c\u0647\u0627\u06cc \u062e\u0627\u0631\u062c\u06cc \u0628\u0627\u0634\u0646\u062f. \u062f\u0631 \u0627\u062f\u0627\u0645\u0647\u060c \u0686\u0647\u0627\u0631 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631<\/p>\n\n\n\n<p>\u067e\u0631\u06a9\u0627\u0631\u0628\u0631\u062f CRM \u0627\u06cc\u0631\u0627\u0646\u06cc \u06cc\u0639\u0646\u06cc \u062f\u06cc\u062f\u0627\u0631\u060c \u0633\u0631\u0648\u060c \u062f\u0627\u0646\u0627\u067e\u0631\u062f\u0627\u0632 \u0648 \u062c\u0648\u0644\u06cc\u0648 \u0631\u0627 \u0628\u0627 \u06cc\u06a9\u062f\u06cc\u06af\u0631 \u0645\u0642\u0627\u06cc\u0633\u0647 \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645:<\/p>\n\n\n\n<p><strong>\u062c\u062f\u0648\u0644 \u0645\u0642\u0627\u06cc\u0633\u0647 \u0628\u0647\u062a\u0631\u06cc\u0646 CRM\u0647\u0627\u06cc \u0627\u06cc\u0631\u0627\u0646\u06cc<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0648\u06cc\u0698\u06af\u06cc \/ \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u062f\u06cc\u062f\u0627\u0631<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0633\u0631\u0648 (SarvCRM)<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u062f\u0627\u0646\u0627\u067e\u0631\u062f\u0627\u0632<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u062c\u0648\u0644\u06cc\u0648<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0631\u0627\u0628\u0637 \u06a9\u0627\u0631\u0628\u0631\u06cc (UI\/UX)<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0628\u0633\u06cc\u0627\u0631 \u0633\u0627\u062f\u0647 \u0648 \u06a9\u0627\u0631\u0628\u0631\u067e\u0633\u0646\u062f<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062d\u0631\u0641\u0647\u200c\u0627\u06cc \u0648 \u0633\u0627\u0632\u0645\u0627\u0646\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u067e\u06cc\u0686\u06cc\u062f\u0647\u200c\u062a\u0631 \u0648\u0644\u06cc \u0642\u062f\u0631\u062a\u0645\u0646\u062f<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0645\u06cc\u0646\u06cc\u0645\u0627\u0644 \u0648 \u0645\u0646\u0627\u0633\u0628 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc \u06a9\u0648\u0686\u06a9<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0642\u0627\u0628\u0644\u06cc\u062a \u0634\u062e\u0635\u06cc\u200c\u0633\u0627\u0632\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0645\u062d\u062f\u0648\u062f \u0628\u0647 \u0633\u0627\u062e\u062a \u0641\u0631\u0645 \u0648 \u0641\u06cc\u0644\u062f<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0633\u0637\u062d \u0628\u0627\u0644\u0627\u060c 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\u0645\u062a\u0648\u0633\u0637 \u0648 \u0628\u0632\u0631\u06af<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc \u067e\u0631\u0648\u0698\u0647\u200c\u0645\u062d\u0648\u0631<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0641\u0631\u06cc\u0644\u0646\u0633\u0631\u0647\u0627\u060c \u0641\u0631\u0648\u0634\u06af\u0627\u0647\u200c\u0647\u0627\u06cc \u0622\u0646\u0644\u0627\u06cc\u0646<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0648 \u0622\u0645\u0648\u0632\u0634<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0628\u0633\u06cc\u0627\u0631 \u0642\u0648\u06cc\u060c \u062a\u06cc\u0645 \u0645\u0634\u0627\u0648\u0631\u0647 \u0641\u0639\u0627\u0644<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u062a\u062e\u0635\u0635\u06cc\u060c \u0631\u0627\u0647\u0646\u0645\u0627\u06cc \u0645\u062a\u0646\u06cc \u06a9\u0627\u0645\u0644<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0645\u062a\u0648\u0633\u0637\u060c \u0646\u06cc\u0627\u0632\u0645\u0646\u062f \u067e\u06cc\u06af\u06cc\u0631\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0642\u0627\u0628\u0644\u200c\u0642\u0628\u0648\u0644\u060c \u0628\u0627 \u0631\u0627\u0647\u0646\u0645\u0627\u06cc\u06cc \u062f\u0631\u0648\u0646\u200c\u0628\u0631\u0646\u0627\u0645\u0647<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u06af\u0632\u0627\u0631\u0634\u200c\u06af\u06cc\u0631\u06cc \u0648 \u062a\u062d\u0644\u06cc\u0644<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u067e\u0627\u06cc\u0647\u200c\u0627\u06cc \u0648 \u0633\u0627\u062f\u0647<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062d\u0631\u0641\u0647\u200c\u0627\u06cc \u0628\u0627 \u0627\u0645\u06a9\u0627\u0646 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\u0648\u0628)<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0642\u06cc\u0645\u062a (\u0631\u06cc\u0627\u0644\u06cc)<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0634\u0631\u0648\u0639 \u0627\u0632 \u062d\u062f\u0648\u062f \u06f3\u06f5\u06f0 \u0647\u0632\u0627\u0631 \u062a\u0648\u0645\u0627\u0646\/\u0645\u0627\u0647<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062a\u0648\u0627\u0641\u0642\u06cc\u060c \u0628\u0631\u0627\u0633\u0627\u0633 \u062a\u0639\u062f\u0627\u062f \u06a9\u0627\u0631\u0628\u0631<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u067e\u0644\u0646\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u0628\u0627 \u0645\u062f\u0644 \u0644\u0627\u06cc\u0633\u0646\u0633<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0627\u0642\u062a\u0635\u0627\u062f\u06cc\u060c \u0634\u0631\u0648\u0639 \u0627\u0632 \u062d\u062f\u0648\u062f \u06f2\u06f0\u06f0 \u0647\u0632\u0627\u0631 \u062a\u0648\u0645\u0627\u0646<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0622\u0632\u0645\u0627\u06cc\u0634 \u0631\u0627\u06cc\u06af\u0627\u0646<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u06f1\u06f5 \u0631\u0648\u0632<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u06f3\u06f0 \u0631\u0648\u0632<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062f\u0627\u0631\u062f<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u06f1\u06f4 \u0631\u0648\u0632<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u0627\u06af\u0631 \u0628\u0647\u200c\u062f\u0646\u0628\u0627\u0644 \u0633\u0627\u062f\u06af\u06cc \u0648 \u06a9\u0627\u0631\u0628\u0631\u06cc \u0633\u0631\u06cc\u0639 \u0647\u0633\u062a\u06cc\u062f\u060c \u062f\u06cc\u062f\u0627\u0631 \u06af\u0632\u06cc\u0646\u0647\u200c\u0627\u06cc \u0645\u0646\u0627\u0633\u0628 \u0628\u0631\u0627\u06cc \u062a\u06cc\u0645\u200c\u0647\u0627\u06cc \u0641\u0631\u0648\u0634 \u0627\u0633\u062a. \u0628\u0631\u0627\u06cc \u0634\u0631\u06a9\u062a\u200c\u0647\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u06cc\u0627\u0641\u062a\u0647 \u0628\u0627 \u0633\u0627\u062e\u062a\u0627\u0631 \u067e\u06cc\u0686\u06cc\u062f\u0647\u200c\u062a\u0631\u060c \u0633\u0631\u0648 \u0627\u0646\u062a\u062e\u0627\u0628 \u0628\u0647\u062a\u0631\u06cc \u0627\u0633\u062a. \u062f\u0627\u0646\u0627\u067e\u0631\u062f\u0627\u0632 \u0646\u06cc\u0632 \u0628\u0627 \u0627\u0645\u06a9\u0627\u0646\u0627\u062a \u067e\u06cc\u0634\u0631\u0641\u062a\u0647 \u06af\u0632\u0627\u0631\u0634\u200c\u06af\u06cc\u0631\u06cc \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u067e\u0631\u0648\u0698\u0647\u060c \u0628\u0631\u0627\u06cc \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0647\u0627\u06cc \u0641\u0646\u06cc \u06cc\u0627 \u062e\u062f\u0645\u0627\u062a\u06cc \u062d\u0631\u0641\u0647\u200c\u0627\u06cc\u200c\u062a\u0631 \u0637\u0631\u0627\u062d\u06cc \u0634\u062f\u0647. \u062f\u0631 \u0646\u0647\u0627\u06cc\u062a\u060c \u0627\u06af\u0631 \u0628\u0647\u200c\u062f\u0646\u0628\u0627\u0644 \u0631\u0627\u0647\u06a9\u0627\u0631\u06cc \u0627\u0642\u062a\u0635\u0627\u062f\u06cc \u0648 \u062c\u0645\u0639\u200c\u0648\u062c\u0648\u0631 \u0647\u0633\u062a\u06cc\u062f\u060c \u062c\u0648\u0644\u06cc\u0648 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u067e\u0627\u0633\u062e\u06af\u0648\u06cc \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0627\u0648\u0644\u06cc\u0647 \u0634\u0645\u0627 \u0628\u0627\u0634\u062f. \u0627\u0646\u062a\u062e\u0627\u0628 \u0646\u0647\u0627\u06cc\u06cc \u0628\u0627\u06cc\u062f \u0628\u0631 \u0627\u0633\u0627\u0633 \u0645\u0642\u06cc\u0627\u0633 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u060c \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0648 \u0633\u0637\u062d \u062f\u0627\u0646\u0634 \u0641\u0646\u06cc \u062a\u06cc\u0645 \u0627\u0646\u062c\u0627\u0645 \u0634\u0648\u062f.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D9%85%D9%86%D8%A7%D8%B3%D8%A8%E2%80%8C%D8%AA%D8%B1%DB%8C%D9%86_CRM_%D8%A8%D8%B1%D8%A7%DB%8C_%DA%A9%D8%B3%D8%A8%E2%80%8C%D9%88%DA%A9%D8%A7%D8%B1%D9%87%D8%A7%DB%8C_%DA%A9%D9%88%DA%86%DA%A9%D8%8C_%D9%85%D8%AA%D9%88%D8%B3%D8%B7%D8%8C_%D8%B3%D8%A7%D8%B2%D9%85%D8%A7%D9%86%DB%8C\"><\/span>\u0645\u0646\u0627\u0633\u0628\u200c\u062a\u0631\u06cc\u0646 CRM \u0628\u0631\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc \u06a9\u0648\u0686\u06a9\u060c \u0645\u062a\u0648\u0633\u0637\u060c \u0633\u0627\u0632\u0645\u0627\u0646\u06cc<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u062f\u0631 \u0627\u0646\u062a\u062e\u0627\u0628 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 CRM \u0645\u0646\u0627\u0633\u0628 \u0628\u0631\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u060c \u06cc\u06a9\u06cc \u0627\u0632 \u0639\u0648\u0627\u0645\u0644 \u06a9\u0644\u06cc\u062f\u06cc\u060c <strong>\u0645\u0642\u06cc\u0627\u0633 \u0648 \u0633\u0627\u062e\u062a\u0627\u0631 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631<\/strong> \u0627\u0633\u062a. \u0647\u0631\u0686\u0647 \u06cc\u06a9 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0628\u0632\u0631\u06af\u200c\u062a\u0631 \u0634\u0648\u062f\u060c \u0646\u06cc\u0627\u0632 \u0622\u0646 \u0628\u0647 \u0627\u0645\u06a9\u0627\u0646\u0627\u062a \u067e\u06cc\u0686\u06cc\u062f\u0647\u200c\u062a\u0631\u060c \u06af\u0632\u0627\u0631\u0634\u200c\u0647\u0627\u06cc \u062a\u062d\u0644\u06cc\u0644\u06cc \u0648 \u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0633\u0641\u0627\u0631\u0634\u06cc\u200c\u0633\u0627\u0632\u06cc \u0628\u06cc\u0634\u062a\u0631 \u0645\u06cc\u200c\u0634\u0648\u062f. \u062f\u0631 \u0645\u0642\u0627\u0628\u0644\u060c \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc \u06a9\u0648\u0686\u06a9 \u0648 \u0627\u0633\u062a\u0627\u0631\u062a\u0627\u067e\u200c\u0647\u0627 \u0628\u06cc\u0634\u062a\u0631 \u0628\u0647 \u0633\u0627\u062f\u06af\u06cc\u060c \u0633\u0631\u0639\u062a \u0627\u0633\u062a\u0642\u0631\u0627\u0631 \u0648 \u0647\u0632\u06cc\u0646\u0647 \u067e\u0627\u06cc\u06cc\u0646 \u0627\u0647\u0645\u06cc\u062a \u0645\u06cc\u200c\u062f\u0647\u0646\u062f.<\/p>\n\n\n\n<p><strong>\u062c\u062f\u0648\u0644: \u0645\u0642\u0627\u06cc\u0633\u0647 CRM \u0645\u0646\u0627\u0633\u0628 \u0628\u0631\u0627\u06cc \u0645\u0642\u06cc\u0627\u0633\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0645\u0642\u06cc\u0627\u0633 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0627\u0646\u062a\u062e\u0627\u0628\u06cc \u0628\u0627\u06cc\u062f \u0648\u06cc\u0698\u06af\u06cc \u0632\u06cc\u0631 \u0631\u0627 \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc \u06a9\u0648\u0686\u06a9<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0631\u0627\u0647\u200c\u0627\u0646\u062f\u0627\u0632\u06cc \u0633\u0631\u06cc\u0639\u060c \u0642\u06cc\u0645\u062a \u0645\u0646\u0627\u0633\u0628\u060c \u0631\u0627\u0628\u0637 \u06a9\u0627\u0631\u0628\u0631\u06cc \u0633\u0627\u062f\u0647\u060c \u0628\u062f\u0648\u0646 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u062a\u062e\u0635\u0635 \u0641\u0646\u06cc<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc \u0645\u062a\u0648\u0633\u0637<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0642\u0627\u0628\u0644\u06cc\u062a \u0634\u062e\u0635\u06cc\u200c\u0633\u0627\u0632\u06cc \u0628\u0627\u0644\u0627\u060c \u067e\u0648\u0634\u0634 \u06a9\u0627\u0645\u0644 \u0686\u0631\u062e\u0647 \u0641\u0631\u0648\u0634\u060c \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u062a\u062e\u0635\u0635\u06cc<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0648 \u0634\u0631\u06a9\u062a\u200c\u0647\u0627\u06cc \u0628\u0632\u0631\u06af<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0627\u0645\u06a9\u0627\u0646\u0627\u062a \u062a\u062d\u0644\u06cc\u0644\u06cc \u067e\u06cc\u0634\u0631\u0641\u062a\u0647\u060c \u0627\u062f\u063a\u0627\u0645 \u0628\u0627 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u0647\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u06cc\u060c \u0633\u0627\u062e\u062a\u0627\u0631\u067e\u0630\u06cc\u0631 \u0648 \u0642\u0627\u0628\u0644 \u062a\u0648\u0633\u0639\u0647<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u0628\u0646\u0627\u0628\u0631\u0627\u06cc\u0646 \u0627\u0646\u062a\u062e\u0627\u0628 CRM \u0628\u0627\u06cc\u062f \u0646\u0647\u200c\u200c\u062a\u0646\u0647\u0627 \u0628\u0631\u0627\u0633\u0627\u0633 \u0627\u0645\u06a9\u0627\u0646\u0627\u062a\u060c \u0628\u0644\u06a9\u0647 \u0628\u0627 \u062a\u0648\u062c\u0647 \u0628\u0647<strong> \u0645\u0631\u062d\u0644\u0647 \u0631\u0634\u062f \u0648 \u0628\u0644\u0648\u063a \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631<\/strong> \u0635\u0648\u0631\u062a \u06af\u06cc\u0631\u062f \u062a\u0627 \u0627\u062b\u0631\u0628\u062e\u0634\u06cc \u0622\u0646 \u062f\u0631 \u0639\u0645\u0644 \u062a\u0636\u0645\u06cc\u0646 \u0634\u0648\u062f.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D9%86%D9%82%D8%B4_CRM_%D8%AF%D8%B1_%D8%AA%D8%AD%D9%88%D9%84_%D8%AF%DB%8C%D8%AC%DB%8C%D8%AA%D8%A7%D9%84_%D9%88_%D8%A2%DB%8C%D9%86%D8%AF%D9%87_%DA%A9%D8%B3%D8%A8%E2%80%8C%D9%88%DA%A9%D8%A7%D8%B1\"><\/span>\u0646\u0642\u0634 CRM \u062f\u0631 \u062a\u062d\u0648\u0644 \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 \u0648 \u0622\u06cc\u0646\u062f\u0647 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0646\u0642\u0634-crm-\u062f\u0631-\u0627\u06cc\u0646\u062f\u0647.png\" alt=\"\u0646\u0642\u0634 crm \u062f\u0631 \u0622\u06cc\u0646\u062f\u0647\" class=\"wp-image-5624\" srcset=\"https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0646\u0642\u0634-crm-\u062f\u0631-\u0627\u06cc\u0646\u062f\u0647.png 960w, https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0646\u0642\u0634-crm-\u062f\u0631-\u0627\u06cc\u0646\u062f\u0647-300x169.png 300w, https:\/\/wincoin.asia\/academy\/wp-content\/uploads\/2024\/12\/\u0646\u0642\u0634-crm-\u062f\u0631-\u0627\u06cc\u0646\u062f\u0647-768x432.png 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n<p>CRM \u062f\u0631 \u0639\u0635\u0631 \u062a\u062d\u0648\u0644 \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 <strong>\u0642\u0644\u0628 \u062a\u067e\u0646\u062f\u0647 \u0627\u0631\u062a\u0628\u0627\u0637\u0627\u062a \u0645\u0634\u062a\u0631\u06cc\u200c\u0645\u062d\u0648\u0631<\/strong> \u0634\u0646\u0627\u062e\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f\u061b \u0686\u0631\u0627\u06a9\u0647 \u0646\u0647\u200c\u062a\u0646\u0647\u0627 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc \u0631\u0641\u062a\u0627\u0631\u06cc \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u06af\u0631\u062f\u0622\u0648\u0631\u06cc \u0648 \u062a\u062d\u0644\u06cc\u0644 \u0645\u06cc\u200c\u06a9\u0646\u062f\u060c \u0628\u0644\u06a9\u0647 \u0628\u0627 <strong>\u062a\u0631\u06a9\u06cc\u0628 \u0622\u0646 \u0628\u0627 \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc (AI)<\/strong> \u0627\u0645\u06a9\u0627\u0646 \u067e\u06cc\u0634\u200c\u0628\u06cc\u0646\u06cc \u0631\u0641\u062a\u0627\u0631\u060c \u0634\u062e\u0635\u06cc\u200c\u0633\u0627\u0632\u06cc \u062a\u062c\u0631\u0628\u0647 \u0648 \u062e\u0648\u062f\u06a9\u0627\u0631\u0633\u0627\u0632\u06cc \u062a\u0635\u0645\u06cc\u0645\u0627\u062a \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u0648 \u0641\u0631\u0648\u0634 \u0631\u0627 \u0641\u0631\u0627\u0647\u0645 \u0645\u06cc\u200c\u0622\u0648\u0631\u062f. \u062f\u0631 \u0622\u06cc\u0646\u062f\u0647\u200c\u0627\u06cc \u06a9\u0647 <strong>\u0641\u0631\u0648\u0634 \u062f\u0627\u062f\u0647\u200c\u0645\u062d\u0648\u0631 (Data-Driven Sales) \u0648 \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc (CX)<\/strong> \u0628\u0647 \u0645\u0632\u06cc\u062a \u0631\u0642\u0627\u0628\u062a\u06cc \u0627\u0635\u0644\u06cc \u0628\u0631\u0646\u062f\u0647\u0627 \u062a\u0628\u062f\u06cc\u0644 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f\u060c CRM \u0646\u0642\u0634\u06cc \u062d\u06cc\u0627\u062a\u06cc \u062f\u0631 \u0627\u06cc\u062c\u0627\u062f \u062a\u0639\u0627\u0645\u0644\u0627\u062a \u0647\u0648\u0634\u0645\u0646\u062f\u060c \u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u0628\u06cc\u0646 \u062a\u06cc\u0645\u200c\u0647\u0627 \u0648 \u0633\u0627\u062e\u062a \u0633\u0641\u0631\u0647\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc \u0647\u062f\u0641\u0645\u0646\u062f \u0627\u06cc\u0641\u0627 \u062e\u0648\u0627\u0647\u062f \u06a9\u0631\u062f.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D8%AC%D9%85%D8%B9%E2%80%8C%D8%A8%D9%86%D8%AF%DB%8C_%DA%A9%D9%84%D8%A7%D9%85_%D8%A2%D8%AE%D8%B1_%D9%88%DB%8C%D9%86%E2%80%8C%DA%A9%D9%88%DB%8C%D9%86\"><\/span>\u062c\u0645\u0639\u200c\u0628\u0646\u062f\u06cc: \u06a9\u0644\u0627\u0645 \u0622\u062e\u0631 \u0648\u06cc\u0646\u200c\u06a9\u0648\u06cc\u0646<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>CRM \u062a\u0646\u0647\u0627 \u06cc\u06a9 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0646\u06cc\u0633\u062a\u060c \u0628\u0644\u06a9\u0647 \u06cc\u06a9 \u0633\u06cc\u0633\u062a\u0645 \u062c\u0627\u0645\u0639 \u062e\u0644\u0642 \u0627\u0631\u0632\u0634 \u0627\u0633\u062a \u06a9\u0647 \u0627\u0632 \u062f\u0644 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u060c <strong>\u0628\u06cc\u0646\u0634 \u0645\u06cc\u200c\u0633\u0627\u0632\u062f<\/strong> \u0648 \u0627\u0632 \u062f\u0644 \u0631\u0648\u0627\u0628\u0637\u060c <strong>\u0633\u0648\u062f\u0622\u0648\u0631\u06cc.<\/strong> \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc\u06cc \u06a9\u0647 CRM \u0631\u0627 \u0646\u0647 \u0635\u0631\u0641\u0627\u064b \u0628\u0631\u0627\u06cc \u062b\u0628\u062a \u0627\u0637\u0644\u0627\u0639\u0627\u062a\u060c \u0628\u0644\u06a9\u0647 \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u06cc\u06a9<strong> \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc \u0645\u0634\u062a\u0631\u06cc\u200c\u0645\u062d\u0648\u0631<\/strong> \u0648 <strong>\u0645\u0632\u06cc\u062a \u0631\u0642\u0627\u0628\u062a\u06cc \u067e\u0627\u06cc\u062f\u0627\u0631<\/strong> \u062f\u0631 \u0646\u0638\u0631 \u0645\u06cc\u200c\u06af\u06cc\u0631\u0646\u062f\u060c \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f \u062f\u0631 \u0628\u0627\u0632\u0627\u0631\u0647\u0627\u06cc \u0634\u0644\u0648\u063a \u0648 \u067e\u0631\u062a\u0644\u0627\u0637\u0645 \u0627\u0645\u0631\u0648\u0632\u060c \u0645\u062a\u0645\u0627\u06cc\u0632 \u0634\u0648\u0646\u062f \u0648 \u062a\u062c\u0631\u0628\u0647\u200c\u0627\u06cc \u0628\u0633\u0627\u0632\u0646\u062f \u06a9\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0646\u0647\u200c\u062a\u0646\u0647\u0627 \u0622\u0646 \u0631\u0627 \u0628\u0647 \u062e\u0627\u0637\u0631 \u0628\u0633\u067e\u0627\u0631\u0646\u062f\u060c \u0628\u0644\u06a9\u0647 \u0622\u0646 \u0631\u0627 \u0628\u0627\u0632\u06af\u0648 \u06a9\u0646\u0646\u062f.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D8%B3%D9%88%D8%A7%D9%84%D8%A7%D8%AA_%D9%85%D8%AA%D8%AF%D8%A7%D9%88%D9%84\"><\/span>\u0633\u0648\u0627\u0644\u0627\u062a \u0645\u062a\u062f\u0627\u0648\u0644<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1746990881915\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"CRM_%D8%AF%D9%82%DB%8C%D9%82%D8%A7_%DA%86%D9%87_%DA%A9%D8%A7%D8%B1%DB%8C_%D8%A7%D9%86%D8%AC%D8%A7%D9%85_%D9%85%DB%8C%E2%80%8C%D8%AF%D9%87%D8%AF%D8%9F\"><\/span><strong>CRM \u062f\u0642\u06cc\u0642\u0627 \u0686\u0647 \u06a9\u0627\u0631\u06cc \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u062f\u0647\u062f\u061f<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p> \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0631\u0627 \u062b\u0628\u062a \u0648 \u062a\u062d\u0644\u06cc\u0644 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u0627 \u0627\u0631\u062a\u0628\u0627\u0637\u0627\u062a \u0645\u0624\u062b\u0631\u062a\u0631 \u0648 \u0641\u0631\u0648\u0634 \u0628\u0647\u06cc\u0646\u0647\u200c\u062a\u0631\u06cc \u0631\u0642\u0645 \u0628\u062e\u0648\u0631\u062f.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1746990891248\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"%D8%A2%DB%8C%D8%A7_CRM_%D9%81%D9%82%D8%B7_%D8%A8%D8%B1%D8%A7%DB%8C_%D8%AA%DB%8C%D9%85_%D9%81%D8%B1%D9%88%D8%B4_%DA%A9%D8%A7%D8%B1%D8%A8%D8%B1%D8%AF_%D8%AF%D8%A7%D8%B1%D8%AF%D8%9F\"><\/span><strong>\u0622\u06cc\u0627 CRM \u0641\u0642\u0637 \u0628\u0631\u0627\u06cc \u062a\u06cc\u0645 \u0641\u0631\u0648\u0634 \u06a9\u0627\u0631\u0628\u0631\u062f \u062f\u0627\u0631\u062f\u061f<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p> \u062e\u06cc\u0631\u060c CRM \u0628\u0631\u0627\u06cc \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc\u060c \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc\u060c \u0645\u062f\u06cc\u0631\u06cc\u062a \u0648 \u062d\u062a\u06cc \u062a\u0648\u0633\u0639\u0647 \u0645\u062d\u0635\u0648\u0644 \u0647\u0645 \u0645\u0641\u06cc\u062f \u0627\u0633\u062a.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1746990901148\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"%D8%A2%DB%8C%D8%A7_%DA%A9%D8%B3%D8%A8%E2%80%8C%D9%88%DA%A9%D8%A7%D8%B1%D9%87%D8%A7%DB%8C_%DA%A9%D9%88%DA%86%DA%A9_%D9%87%D9%85_%D8%A8%D9%87_CRM_%D9%86%DB%8C%D8%A7%D8%B2_%D8%AF%D8%A7%D8%B1%D9%86%D8%AF%D8%9F\"><\/span><strong>\u0622\u06cc\u0627 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc \u06a9\u0648\u0686\u06a9 \u0647\u0645 \u0628\u0647 CRM \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u0646\u062f\u061f<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p> \u0628\u0644\u0647\u060c \u062d\u062a\u06cc \u06cc\u06a9 \u062a\u06cc\u0645 \u06a9\u0648\u0686\u06a9 \u0628\u0631\u0627\u06cc \u0631\u0634\u062f \u067e\u0627\u06cc\u062f\u0627\u0631 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u0646\u0638\u0645\u060c \u067e\u06cc\u06af\u06cc\u0631\u06cc \u0648 \u0634\u0646\u0627\u062e\u062a \u0628\u0647\u062a\u0631 \u0645\u0634\u062a\u0631\u06cc \u062f\u0627\u0631\u062f.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1746990910300\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"%D8%A8%DB%8C%D9%86_CRM_%D8%A7%D8%A8%D8%B1%DB%8C_%D9%88_%D9%86%D8%B5%D8%A8%DB%8C_%DA%A9%D8%AF%D8%A7%D9%85_%D8%A8%D9%87%D8%AA%D8%B1_%D8%A7%D8%B3%D8%AA%D8%9F\"><\/span><strong>\u0628\u06cc\u0646 CRM \u0627\u0628\u0631\u06cc \u0648 \u0646\u0635\u0628\u06cc \u06a9\u062f\u0627\u0645 \u0628\u0647\u062a\u0631 \u0627\u0633\u062a\u061f<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p> \u0628\u0633\u062a\u0647 \u0628\u0647 \u0627\u0646\u062f\u0627\u0632\u0647 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0648 \u0628\u0648\u062f\u062c\u0647\u060c CRM \u0627\u0628\u0631\u06cc \u0628\u0631\u0627\u06cc \u0634\u0631\u0648\u0639 \u0633\u0631\u06cc\u0639\u200c\u062a\u0631 \u0648 \u0647\u0632\u06cc\u0646\u0647 \u06a9\u0645\u062a\u0631 \u0645\u0646\u0627\u0633\u0628\u200c\u062a\u0631 \u0627\u0633\u062a.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1746990920867\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"%D8%A2%DB%8C%D8%A7_CRM_%D8%A8%D8%A7%D8%B9%D8%AB_%D8%AC%D8%A7%DB%8C%DA%AF%D8%B2%DB%8C%D9%86%DB%8C_%D9%86%DB%8C%D8%B1%D9%88%DB%8C_%D8%A7%D9%86%D8%B3%D8%A7%D9%86%DB%8C_%D9%85%DB%8C%E2%80%8C%D8%B4%D9%88%D8%AF%D8%9F\"><\/span><strong>\u0622\u06cc\u0627 CRM \u0628\u0627\u0639\u062b \u062c\u0627\u06cc\u06af\u0632\u06cc\u0646\u06cc \u0646\u06cc\u0631\u0648\u06cc \u0627\u0646\u0633\u0627\u0646\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f\u061f<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p> \u062e\u06cc\u0631\u060c \u0628\u0644\u06a9\u0647 \u0628\u0627 \u062e\u0648\u062f\u06a9\u0627\u0631\u0633\u0627\u0632\u06cc \u06a9\u0627\u0631\u0647\u0627\u06cc \u062a\u06a9\u0631\u0627\u0631\u06cc \u0628\u0647 \u06a9\u0627\u0631\u06a9\u0646\u0627\u0646 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0631\u0648\u06cc \u06a9\u0627\u0631\u0647\u0627\u06cc \u0645\u0647\u0645\u200c\u062a\u0631\u06cc \u062a\u0645\u0631\u06a9\u0632 \u06a9\u0646\u0646\u062f.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D9%85%D9%86%D8%A7%DB%8C%D8%B9\"><\/span>\u0645\u0646\u0627\u06cc\u0639<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/en.wikipedia.org\/wiki\/Customer_relationship_management\" target=\"_blank\" rel=\"noopener\">wikipedia<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/crm\/what-is-crm\/\" target=\"_blank\" rel=\"noopener\">salesforce<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u0648\u0642\u062a\u06cc \u0645\u062f\u06cc\u0631 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